8 years of marketing advice in 70 minutes — Transcript
Full transcript
- 0:00Hey guys, Mark here. In this video I'm
- 0:01going to be going over eight years worth
- 0:03of marketing advice. I have worked 10 to
- 0:0514 hours every single day basically
- 0:07without exception over the last eight
- 0:08years. I've spent ends of millions of
- 0:10dollars on paid ads and I have made a
- 0:12lot of really stupid and expensive
- 0:14mistakes. I am making this video because
- 0:16I wish that somebody told me everything
- 0:18in this video before I ever got my toes
- 0:21into marketing. And just so we're clear,
- 0:23this is not going to be one of those
- 0:24videos where I say, "Oh, in order to
- 0:26have good marketing, you need to make a
- 0:27good hook." No, we all know that's
- 0:29surface level and you're here for
- 0:30something deeper. You're here for the
- 0:32real truth. So this video is going to be
- 0:34me stripping away all the noise and
- 0:36telling you actually what works right
- 0:38now with marketing. And since this is
- 0:39going to be a pretty meaty video, I'm
- 0:41going to be breaking this down into four
- 0:43sections. Section number one is how to
- 0:45think. Section number two, how to
- 0:47create. Section three, how to understand
- 0:49the math. And section number four, what
- 0:51I refer to as the multiplier. If you
- 0:54actually learn and implement everything
- 0:56in this video, this will be the most
- 0:57valuable video that you have watched all
- 0:59year. And just as some quick proof, in
- 1:00the last 30 days in just one of my
- 1:02brands we've done over $2 million in
- 1:03revenue profitably. And in just one of
- 1:05my ad accounts just over the last few
- 1:06years spent just under $4 million. Now,
- 1:09in order to become good at marketing,
- 1:10first we have to understand how to
- 1:11think. Because if you start to think
- 1:12like a marketer, you've actually already
- 1:14lost. Instead, you should be thinking
- 1:16like a mad scientist. I believe that
- 1:18everything in marketing boils down to
- 1:20one single word. And if you're able to
- 1:22properly understand this one single word
- 1:24and think through the lens of this one
- 1:26single word, everything else becomes
- 1:28substantially easier. And the one word
- 1:30that I'm referring to here is going to
- 1:31be contrast. Probably not the word that
- 1:34you're expecting. So let me kind of
- 1:35explain what I mean here. In order to
- 1:36become good at marketing, the best
- 1:39marketers are able to create the widest
- 1:41range of contrast. Now, when I think of
- 1:43the word contrast, you can think of in
- 1:45photography or videography, it's the
- 1:46ability to make something stand out from
- 1:49the background. To be able to stand out
- 1:51from the noise. A lot of times in web
- 1:53development this is used as well and you
- 1:54can see a really good example of having
- 1:56a good contrast ratio would be something
- 1:58like having black text on a white
- 1:59background or having white text on a
- 2:01black background or something like this
- 2:03or maybe you've seen this warm paper.
- 2:05All of these have very high contrast.
- 2:06Now, on the other hand, you have an
- 2:07example of low contrast where the text
- 2:09here is clearly not standing out
- 2:12whatsoever. So, every ad you create,
- 2:14every piece of content that you create,
- 2:16your job is to create the most amount of
- 2:18contrast in the mind of the customer.
- 2:20This is literally like the origin of
- 2:23everything because everybody's being
- 2:25bombarded by marketing material every
- 2:26single day. It's not about like creating
- 2:28good marketing, it's creating marketing
- 2:30material that is allowing you to stand
- 2:32out from everything else. And so, if I'm
- 2:34going to go and enter a new market, this
- 2:36is literally what I'm thinking. I'll go
- 2:37look at the top competitors in the
- 2:39space, I'll go look at top content
- 2:40creators in the space, I'll look at what
- 2:42everybody is doing, and I will ask one
- 2:44simple question, which is, how can I do
- 2:46the exact opposite? How can I see what
- 2:48everybody is doing, what everybody is
- 2:50already being bombarded with every
- 2:51single day, and literally do the polar
- 2:53opposite of just so I can create the
- 2:55maximum degree of contrast. This is true
- 2:57in every piece of marketing that you've
- 2:58ever, you know, interacted with. If you
- 3:00go and look at your email and you go
- 3:01look at the subject lines in the email,
- 3:0399% of them look the exact same and
- 3:06therefore they don't stand out because
- 3:07they they don't have any degree of
- 3:09contrast. The same is true with your
- 3:10content, the same is true with your ads,
- 3:12the same is true of any piece of
- 3:13marketing material. Your goal is to
- 3:15stand out and I know that sounds really
- 3:17pretty basic and of course easier said
- 3:18than done, but that's why I'm
- 3:19structuring this video this way because
- 3:21if you don't understand this and
- 3:22approach things in a contrarian way,
- 3:25you're immediately just like shooting
- 3:26yourself in the foot because you're just
- 3:27going to blend in with everybody. A lot
- 3:29of guys are just going to look at what
- 3:31the top guys are doing, you know, go
- 3:33look at the big big brands, you know,
- 3:34the Apple, the all these massive
- 3:36companies, and don't get me wrong,
- 3:37there's things to take away from them,
- 3:38but at the same time, most of the
- 3:40marketing material is being ignored in
- 3:42the world. Therefore, you have to be
- 3:44able to create a gap between what people
- 3:46are currently consuming and being able
- 3:48to do something completely different
- 3:50that immediately catches the attention
- 3:51of people. Humans are incredibly
- 3:53habitual creatures, whether that's an
- 3:55addictive habit or a good habit, like
- 3:57reading a book. Your job is literally to
- 4:00break the freaking habit that people
- 4:02have. If you're running ads, you have to
- 4:04break the habit of them scrolling. If
- 4:06you're sending emails, you have to break
- 4:07the habit of them cleaning out their
- 4:09inbox of all the [ __ ] promotional
- 4:11material that's in there. Your goal is
- 4:12to break the pattern. The reason why
- 4:14this is so important, by the way, is
- 4:16because almost every single niche, every
- 4:18single market is just chock-full of
- 4:20competition. People talk about blue
- 4:22ocean strategy and red ocean strategy,
- 4:23and there's validity to many of them.
- 4:25However, when's the last time you
- 4:27legitimately entered a market and there
- 4:28was zero competition whatsoever? At some
- 4:30level, you're competing against other
- 4:32people. And so, I think for the far, far
- 4:34majority of markets, with very few
- 4:36exceptions, you are in stage four
- 4:38sophistication or greater. All right?
- 4:41This is a concept from legendary
- 4:42marketer Eugene Schwartz that basically
- 4:44shows the stages that a market goes
- 4:46through from the time that there is zero
- 4:48competitors, literally nothing there,
- 4:50which would be like level one stage of
- 4:51sophistication, where you just make a
- 4:52claim, you'll do well. You know, like
- 4:54when I think the best industry to look
- 4:55at when it comes to stages of
- 4:57sophistication is the cigarette
- 4:59industry. If you go and understand your
- 5:01history of advertising, you can see the
- 5:03birth of a new market go through every
- 5:05single stage here, from level one all
- 5:06the way up to level five. When literally
- 5:08just put an ad on [ __ ] billboard that
- 5:11just says cigarettes, that's level one
- 5:13stage of sophistication. But,
- 5:14immediately, you have to then compete on
- 5:16claims, which would be level two. And
- 5:18after all the claims get bigger and
- 5:20bigger and bigger to the point where
- 5:21they're not even believable, then you
- 5:22move into stage three, where you have to
- 5:23build a mechanism. But, the point I'm
- 5:25making here is that there's competition
- 5:27in almost any market. So, you can't just
- 5:29come in and be average. You have to come
- 5:31in with the mindset of being completely
- 5:34different than even that the top
- 5:36competitor in the space, because that's
- 5:38how you can really create your own
- 5:39niche. If you guys are familiar with the
- 5:41book as zero to one, the whole concept
- 5:43of zero to one by Peter Thiel is
- 5:45basically, if there's this massive mega
- 5:47market, your goal is not to go and try
- 5:49to capture 100% of this mega market.
- 5:51It's just not even feasible. Instead,
- 5:53you should try to capture a smaller
- 5:55market and your goal ultimately with
- 5:56capturing the smaller market is going to
- 5:58be 100% market share. Your goal is
- 6:00monopoly. But guess what? You can't own
- 6:03100% of a market if there's competitors
- 6:05everywhere. So again, the point I'm
- 6:07making here is that every market to some
- 6:09degree has competition. So your goal is
- 6:11not to just resonate most with the
- 6:13customer. Your goal ultimately is to
- 6:14create the highest degree of contrast to
- 6:16stand out from all the [ __ ] that people
- 6:18are being bombarded with every single
- 6:20day. Because if you look like everyone
- 6:22else, if your marketing just looks like
- 6:23everybody else's, you immediately blend
- 6:25in. So the question you need to answer
- 6:26is not how do I market better? It's
- 6:28literally how do I look nothing like
- 6:31anybody else? How can I be the exact
- 6:32polar opposite of everybody else's
- 6:35already seeing? And my favorite example
- 6:37to use here is Sam Sulek. Sam Sulek, if
- 6:39you somehow haven't heard of him yet on
- 6:41YouTube, is one of the top fitness
- 6:42creators in the space. I started
- 6:44watching Sam's content when he had
- 6:46around 10,000 subscribers on his
- 6:48channel. And the reason that I started
- 6:50watching is because if you do a search
- 6:52on YouTube and you look for, you know,
- 6:54fitness content, how to get jacked,
- 6:56whatever, typically see all the videos
- 6:58look the exact same. These super highly
- 7:00produced thumbnails, over enthusiastic
- 7:03creators, you know, like the influencer
- 7:04voice, like they're talking like
- 7:06influencers. And so I know Sam probably
- 7:08didn't do this intentionally, but he's
- 7:09the perfect example of this because if
- 7:11you look at what everybody is doing, he
- 7:13did the exact opposite. Instead of super
- 7:15highly over produced thumbnails, he
- 7:16didn't have thumbnails at all. He's just
- 7:17using a frame of his video. If you look
- 7:19at the style of fitness content, which
- 7:21is relatively short form, you know,
- 7:22anywhere from like 9 to 15 minutes, he
- 7:25started making videos that were 30 plus
- 7:27minutes long. And there's so many more
- 7:29details here that I could go into. And
- 7:30this isn't just for content, by the way.
- 7:31This is for advertising as well.
- 7:33Whatever it is, you have to look at what
- 7:35everybody else is doing and do the exact
- 7:37opposite. I don't know the exact stats,
- 7:39but I do believe that this is one of the
- 7:41fastest, if not the fastest growing
- 7:42fitness account of all time. And And it
- 7:45comes down to creating the highest
- 7:47degree of contrast and doing the exact
- 7:49opposite of everybody else. Because most
- 7:51people, they think the reason that he's
- 7:53successful is just because oh, he was
- 7:55being authentic. Like all these, you
- 7:56know, fitness creators are not
- 7:57authentic. Sam, he's really authentic.
- 8:00That's like the perception, but if you
- 8:01dig deeper, there's actually so many
- 8:03things that you can pick apart. That's
- 8:04why I said you need to think like a mad
- 8:05scientist, not like a marketer. Cuz you
- 8:07think like a scientist, you can start to
- 8:09pick apart all the details that, you
- 8:11know, likely weren't intentional from
- 8:12Sam. Maybe they were. He's a smart dude.
- 8:14It's ultimately about creating all the
- 8:15different variables that are completely
- 8:17different from anything else that people
- 8:18are accustomed to seeing. The reason he
- 8:21was successful is his high degree of
- 8:23contrast, not authenticity, even though
- 8:25authenticity would be included in this
- 8:27case with the high degree of contrast.
- 8:29Now, a minute ago I touched on the
- 8:30concept of red ocean theory and blue
- 8:33ocean theory. And if you're not
- 8:34familiar, it's basically just two
- 8:36opposite ends of the spectrum where if
- 8:38you have a blue ocean over here, there's
- 8:40literally zero competition whatsoever.
- 8:42And on the right-hand side of screen, of
- 8:43course, you would have the red ocean
- 8:45where there's just competitors go lower.
- 8:47Like you basically are immediately
- 8:48stepping into bloody waters and all the
- 8:50profits are being competed away in the
- 8:52same way that you'd have like in
- 8:54economies of scale. If you're starting a
- 8:56new business, or even if you have an
- 8:57existing business, the way that this
- 8:58applies to you is I actually don't think
- 9:00there's a right answer here. If you have
- 9:02to choose between a blue ocean and a red
- 9:04ocean, those are both pretty shitty
- 9:05options, you know? Like you either have
- 9:07zero market demand over here. Potential
- 9:10The potential is off the charts, of
- 9:11course, but you have zero proven demand
- 9:13of the market, which immediately you're
- 9:14going to have a lot of things not go
- 9:16your way. As a little bonus here, one of
- 9:18the most fundamental rules of market of
- 9:20all time, taken from Eugene Schwartz, is
- 9:22mass desire cannot be created. It can
- 9:25only be transferred. So, if you're
- 9:27trying to like educate your market, just
- 9:29give up. Instead, you should channel the
- 9:31existing desire into your product. But
- 9:34anyways, back to the point. Blue ocean,
- 9:35of course, it sounds great in theory.
- 9:37You know, you have unlimited profits
- 9:39virtually, but no proven demand
- 9:40whatsoever. On the red side, you have
- 9:42the exact opposite. You have incredible
- 9:44demand. You have a ton of competition,
- 9:45but you have also a million competitors
- 9:48and all the profits are being competed
- 9:49away and you're very, very late in the
- 9:52stages of sophistication. And so, when
- 9:53I'm talking about contrast, I'm saying
- 9:55you need contrast not just in your
- 9:57marketing material, your content, your
- 9:58ad, etc. You also need it when you're
- 10:00choosing a market to sell in because I
- 10:03think the real sweet spot on the
- 10:04spectrum here is right around here. And
- 10:06this is what I call purple ocean theory.
- 10:08I didn't come up with this myself,
- 10:10somebody else did, but this is just how
- 10:11I like to think about it. Now, I
- 10:13actually don't think that a purple ocean
- 10:15something that previously exists. It's
- 10:16something that you have to create, you
- 10:18know, it's like the saying, "Oh, you
- 10:19need to find your passion." You don't
- 10:21find your passion, you create it in the
- 10:22same way that you create a phenomenal
- 10:25market, but there's a very specific way
- 10:27you should do it because what you're
- 10:28really doing is you are entering a
- 10:30proven market. You're going into a
- 10:32market where there's very clear demand,
- 10:33right? Let's say you're entering the
- 10:35market for weight loss. But, with purple
- 10:37ocean theory, you actually carve out a
- 10:39tiny segment of this market and you try
- 10:42to own it 100% in the same way with zero
- 10:45to one where you try to shoot for a
- 10:47monopoly. So, instead of just making a
- 10:48new offer and having like a supplement
- 10:50that helps everybody lose weight, you
- 10:52try to carve out something hyper
- 10:54specific. For example, you sell a weight
- 10:56loss program specifically to
- 10:58African-American women that are
- 11:00postmenopausal. You just took this
- 11:02massive multi-billion size of market and
- 11:05compressed it into something
- 11:06substantially smaller. But, how many
- 11:07companies are there that are
- 11:08specifically specializing in weight loss
- 11:11for African-American women that are
- 11:12postmenopausal? It's virtually none, if
- 11:14not none. Your goal is to find one with
- 11:16none so you can take these variables up
- 11:18here from the proven red ocean, but also
- 11:20be able to carve out something unique so
- 11:22that you can still create the high
- 11:23degree of contrast and you're not
- 11:25actually directly competing with all
- 11:27these red ocean [ __ ] anymore
- 11:28because oh, you're competing in that
- 11:30case with companies with billions of
- 11:31dollars in funding, publicly traded
- 11:33companies. That's a tough [ __ ] battle
- 11:35to win for a little guy. Instead, you
- 11:37enter a proven market, you carve out
- 11:39your own segment, and that's how you get
- 11:41the purple ocean. The example I like to
- 11:43use a lot of this is the e-commerce
- 11:44company called Primal Queen. Now, I know
- 11:46I reference this example all the time,
- 11:48but it is literally the most perfect
- 11:49example. Let me prove it to you real
- 11:51quick. So, you can see here, I'm on
- 11:52Google Trends for the search term of
- 11:54carnivore, which is kind of what Primal
- 11:57Queen is based around. It's a little bit
- 11:58more like animal-based stuff, but it's
- 11:59all kind of under the carnivore
- 12:01umbrella. And you can see that
- 12:02carnivore, it started to really, you
- 12:04know, pick up steam early 2022. It
- 12:06really peaked massive 4.5 million
- 12:08searches per month in January 2025. Now,
- 12:11again, what normal people would do,
- 12:13which we don't want to be normal. No,
- 12:14no, no, no, no. What normal people would
- 12:16do is they would say, "Oh, there's this
- 12:18massive trend popping off. I'm going to
- 12:19go start a carnivore supplement
- 12:21company." No. What Primal Queen did
- 12:23correctly is they saw this massive
- 12:25trend, they saw the potential that it
- 12:26had, but they were still able to carve
- 12:28out a specific section of the market.
- 12:30That being, of course, as you can see by
- 12:32their website, specifically beef organ
- 12:34supplements for women in specific stages
- 12:37of a woman's life, whether that's like
- 12:38postpartum, menopause. There just
- 12:41happens to be specific events in a
- 12:43woman's life that men don't experience,
- 12:44and they're able to capture that so
- 12:46freaking well. Another good example is
- 12:48there was a company that I bought from
- 12:50many, many years ago. I think they've
- 12:51since exited, but I was really into
- 12:53nootropics. Like, this was like 2018 for
- 12:55me. Holy [ __ ] this nootropic thing, I'm
- 12:57going to turn into Steve Jobs. This is
- 12:58crazy. Basically going to be on Adderall
- 13:0024/7. Unfortunately, that didn't end up
- 13:02happening, but I learned a really
- 13:04valuable lesson, which was they were
- 13:05creating nootropics specifically for
- 13:08entrepreneurs. Once again, taking this
- 13:09super proven market of nootropic
- 13:11supplements and tying it in to the most,
- 13:13you know, degenerate market that there
- 13:15possibly is, which is entrepreneurs. And
- 13:17I bought it not because it was the best
- 13:19nootropic. I bought it because it was
- 13:20very specifically for me. I'm an
- 13:21entrepreneur, and I want to be smarter
- 13:23and think better and not be quite as
- 13:24[ __ ] as I am. Boom, sale made. But
- 13:27you're not like inventing a new category
- 13:29here with purple ocean theory. What
- 13:30you're doing is taking something that's
- 13:32proven, you're carving out your own
- 13:33segment, and you're owning 100% of that
- 13:36segment. It doesn't have to be
- 13:37demographic, doesn't have to be like
- 13:38specifically for women or specifically
- 13:40for African Americans. Like, it could be
- 13:42for anything. It could be targeting one
- 13:44specific angle. Like, there's another
- 13:45company out there that sells pillow
- 13:47cases, but it's not for you to get
- 13:49better sleep, but so that, you know, you
- 13:50don't get overnight acne. And they
- 13:52position that as like the main reason
- 13:53that you have acne. You know, there's I
- 13:55could go down the list of all these
- 13:56examples. But, if you look under the
- 13:57hood, they're all following this purple
- 13:59ocean strategy. So, if you're wondering
- 14:00like when is the good time to get into
- 14:02market, as soon as people start talking
- 14:04about something, you can probably assume
- 14:06that you're too late. Now, this is
- 14:07especially true in marketing world. As
- 14:09soon as you see like, "Oh, this is the
- 14:10new meta. This is going to change
- 14:12everything. This is printing." As soon
- 14:14as you see that on Twitter, on YouTube,
- 14:16just know that people like me have been
- 14:17doing it for many, many months, if not
- 14:19years, before it ever popped up online.
- 14:22So, like, if you want to know how
- 14:23saturated something is, just wait till
- 14:25people start talking about it publicly
- 14:27on social media. That's a pretty easy
- 14:28litmus test for you to follow. Perfect
- 14:30example of this for all of the marketers
- 14:32on here, there was a specific type of
- 14:34creatives that started to get a lot of
- 14:36attention online, right? If I say the
- 14:38words, you guys will all know it. But,
- 14:39it's going to be these native statics,
- 14:41right? And if you don't know, a native
- 14:42static is basically, you know, like an
- 14:44ad that doesn't look like an ad, which
- 14:46is
- 14:47that's [ __ ] But, point being,
- 14:49native statics, for those that really
- 14:51know, have been running for decades.
- 14:53Like, not just like many years, like
- 14:54literally [ __ ] decades. There have
- 14:56been marketers that I know personally
- 14:58that have been advertising basically
- 14:59since the inception of the internet that
- 15:01have been running these ads on native ad
- 15:03platforms for decades. Yes. And then all
- 15:05of a sudden, starts blowing up, people
- 15:07start talking about it. And I'm sitting
- 15:08here like, this is nothing new
- 15:10whatsoever. And ironically, as soon as
- 15:12people start talking about it, the
- 15:13performance of this particular style of
- 15:15ads started to decline overall across
- 15:17many different accounts that I had seen.
- 15:18So, the principle and and philosophy
- 15:20behind these specific type of ads,
- 15:23whether it's like native static or like
- 15:24advertorials, whatever, the principle
- 15:26never goes away. Like the principle here
- 15:28is to like basically subconsciously sell
- 15:30people. Create content that doesn't look
- 15:32like people are immediately being sold
- 15:34to. That concept in and of itself, once
- 15:36again, it's nothing new, not even native
- 15:38statics, but the concept of, you know,
- 15:40trying to sell people without them
- 15:42notice that they're being sold, that's
- 15:43nothing new. In fact, I'll quickly prove
- 15:45it to you. If you don't know who this
- 15:46guy is, this is the prince of print
- 15:48himself, which is legendary copywriter
- 15:51Gary Halbert, rest in peace. And Gary
- 15:54was a copywriter during the direct mail
- 15:56period, which means what these guys
- 15:57would do is they would buy these lists
- 15:59of zip codes, they would construct a
- 16:01literal piece of paper sales letter,
- 16:03they would send it to, you know,
- 16:04hundreds or thousands of homes literally
- 16:06through the direct mail, and then maybe
- 16:08in a few weeks they would get some money
- 16:09in return, you know, which would be like
- 16:11a success for that particular offer.
- 16:13This is how like direct response
- 16:14marketing actually started was mostly on
- 16:16the direct mail industry. Well, what
- 16:18most people don't realize, at least the
- 16:19ones that are not super into direct
- 16:20response, is Gary had a sales letter
- 16:22that ran around the '60s or the '70s,
- 16:24which still, this is like absolutely
- 16:26crazy. And what he did, he realized that
- 16:29none of his sales letters were working.
- 16:31He would send them out to hundreds or or
- 16:32thousands or tens of thousands of homes,
- 16:34and then he would never end up breaking
- 16:35a profit and making any money. He was
- 16:37trying to figure out why. And then he
- 16:38started to observe people when they were
- 16:40looking at their mail. And the number
- 16:41one takeaway he had was where do people
- 16:44open their mail? They open their mail
- 16:45right over the recycling bin. And as
- 16:47they're looking through the mail, they
- 16:48quickly glance at it, they see is this
- 16:50something that's relevant or important
- 16:51to me, or is this a promotion? If it's
- 16:53relevant or important, they set aside,
- 16:54if not, it goes directly in the trash.
- 16:56That's where people even decide to open
- 16:59your promotion, to open your marketing
- 17:00material. And so immediately he realized
- 17:02this, he was like, if I want to have any
- 17:03chance at getting out of my shitty
- 17:05situation, he was dead [ __ ] broke. If
- 17:07I want to have any chance at actually
- 17:08making any money, I got to get people to
- 17:10open my freaking letter. Okay, how do I
- 17:11get them to open my letter? Well, I make
- 17:13something that doesn't look like a
- 17:14promotion. I make something that doesn't
- 17:16look like an ad. This dude, over 60
- 17:19[ __ ] years ago, was able to come up
- 17:21with this foundational principle in
- 17:23marketing that we now use today and have
- 17:25the audacity to say like, "Oh, this is
- 17:27>> [laughter]
- 17:27>> This is the new meta." No, the principle
- 17:29itself is timeless. Being able to create
- 17:31marketing content that doesn't look like
- 17:33marketing content is a superpower.
- 17:34That's the exact philosophy behind all
- 17:37the top-performing advertising assets
- 17:39that we have today. Advertorials, same
- 17:41exact thing. Quiz funnels, same exact
- 17:42thing. Native ads, same exact thing. I
- 17:44could go down the list one by one. It's
- 17:46all from people that came before us, way
- 17:49smarter than us. We're all pretty
- 17:50freaking stupid. And by the way, this
- 17:52was one of the most successful direct
- 17:54mail promotions of all time. There was a
- 17:55point where Gary, at the time, like in
- 17:57the '60s and '70s, this offer was $2.
- 18:00And people would mail in a check back to
- 18:02his house. He would hire people, and
- 18:03their sole job was to get the check that
- 18:05somebody had sent in and go cash it at
- 18:07the bank. He had 20 full-time employees
- 18:09doing this at a point in time. He was
- 18:11making over $100,000 per day in the '60s
- 18:15and '70s, which I think equates to over
- 18:17half a million dollars per day, off of a
- 18:18direct mail promotion. The scale with
- 18:22the constraints of supply during this
- 18:24time period is absolutely [ __ ]
- 18:26insane. But the point is, like the
- 18:27reason I'm rambling about this story,
- 18:29number one, I love Gary Halbert, and I'm
- 18:30proud to say it. Number two, the
- 18:32principle is timeless, and it's
- 18:33literally informing the top-performing
- 18:35ads, content pieces, funnels that are
- 18:37running right now in 2026. So, contrast
- 18:40is initially to get you noticed. And
- 18:42after you have that, of course, people
- 18:43don't want to feel like they're being
- 18:44sold to. So, being able to create
- 18:46material that blends in, that you're
- 18:48able to disguise with your marketing, is
- 18:50literally the exact content that's
- 18:51making the most amount of money for
- 18:53marketers around the world right now.
- 18:54The takeaway here, disguise your
- 18:56marketing. I know this sounds like
- 18:57almost contradictory to contrast because
- 19:00uh you want to get attention, but you
- 19:01also want to disguise it. It is a
- 19:02balance to be had, but these are not
- 19:04mutually exclusive. You're able to get
- 19:06people's attention and also disguise it
- 19:08as something that is not promotional. If
- 19:09you can do those two things, if you take
- 19:11nothing away from this video moving
- 19:12forward, these two things principally
- 19:14are going to make you a lot of money.
- 19:16Now, before we move on kind of to the
- 19:17tactical section of this video, the
- 19:19final piece in understanding how to
- 19:21think is to understand my universal
- 19:23truths. Now, about 6 months ago, I
- 19:25started to write down what I believe to
- 19:27be my core principles when it came to
- 19:29marketing. I was actually writing them
- 19:31down pen and paper because I was like,
- 19:33if I were to die tomorrow, what would be
- 19:35like the main things that I would tell
- 19:37new marketer that they really need to
- 19:39know how to think in order to be as
- 19:41successful as possible. And there's a
- 19:42few things on that list. And these are
- 19:44actually rules that I enforce on my team
- 19:46across all of my companies that I run
- 19:48right now. All right, rule number one,
- 19:49no clean hands. This is my favorite one.
- 19:51What do I mean by this? No clean hands.
- 19:53If you want to get good at marketing, I
- 19:55genuinely believe the best way is going
- 19:57to be experience, right? You can watch
- 19:58this video, it'll be an amazing first
- 20:00step, but eventually you got to run some
- 20:01ads, you got to make some content, you
- 20:02got to start getting some [ __ ]
- 20:03customers into your business. And that's
- 20:05not a pretty process most of the time.
- 20:07Those first initial customers that you
- 20:09acquire, especially if you're early on
- 20:10in your journey, it's difficult.
- 20:12Difficult to convince people, random
- 20:13strangers on the internet, to give you
- 20:14money, you know, who would have thought?
- 20:16And so this rule is called no clean
- 20:17hands because your goal is to get your
- 20:19hands [ __ ] dirty. If you're trying to
- 20:21be one of those entrepreneurs that's
- 20:22like, oh, I'm going to like hire this
- 20:23person to do everything for me. It's not
- 20:25a good use of my time. I should be
- 20:27focusing more leverage stuff. Well, I
- 20:29learned something from studying a lot of
- 20:31startups when I was younger. And one of
- 20:32the rules that I learned is in order to
- 20:34scale, you have to do things that don't
- 20:36scale, especially in the beginning. So
- 20:38what that means is you are creating a
- 20:41lot of [ __ ] ads yourself. You are
- 20:43writing a lot of [ __ ] copy yourself.
- 20:45You are creating a lot of [ __ ]
- 20:47content yourself. It's going to be
- 20:48manual, it's going to feel annoying,
- 20:49going to feel like there's better ways
- 20:51to do this, but this process is one of
- 20:54the best ways for you to self-learn and
- 20:55actually get really freakishly good. I
- 20:57would not be the marketer that I am now
- 20:59if I just tried to like outsource
- 21:01everything that required an ounce of
- 21:03effort. The reason that I'm so good cuz
- 21:05I love being in the [ __ ] trenches,
- 21:08man. I never want to get out of the
- 21:10day-to-day. I don't want to have a
- 21:11business that just runs autopilot. Okay,
- 21:13that sounds pretty good, actually, but I
- 21:15don't want to do that anyways, because
- 21:17I'm stubborn. And the real truth is if
- 21:20you want to get freakishly good at
- 21:21something, you have to do it a shitload
- 21:23of times, okay? And you have to start
- 21:25with something that doesn't scale if you
- 21:27want to scale. So, get your hands dirty,
- 21:28start making [ __ ] get inside the ad
- 21:30account, start posting a million pieces
- 21:31of content, whatever it is for you, just
- 21:33get [ __ ] active, because that's how
- 21:35you get your reps in. That's how you get
- 21:37your 10,000 hours in and become an
- 21:39ultimate master at what you do. Rule
- 21:40number two is money loves speed. I am
- 21:44also completely psychotic about moving
- 21:46quickly. I've had a lot of people work
- 21:47for me. It doesn't always work out, and
- 21:49many of the times when I talk to people
- 21:51after they leave my company, I was like,
- 21:53"Why do you think we are where we are?
- 21:55You know, we're growing really quickly.
- 21:57What is it about us that's different
- 21:58from everybody else?" And I get the same
- 22:00response every time, which is just "You
- 22:02guys move freakishly fast." So, the
- 22:04point here is really to reduce the
- 22:06amount of time it takes for you to get
- 22:08data and get feedback. The faster and
- 22:10shorter and tighter that you can make
- 22:12your feedback loop, the faster you're
- 22:13going to see results and actually start
- 22:15making some money. So, for example, if
- 22:16we have an idea for, you know, a new ad,
- 22:19we test it, and it starts actually
- 22:20getting some results, we test the thing
- 22:22and we get data. If I see that that ad,
- 22:24that particular ad in this case, is
- 22:26getting results, is getting super
- 22:28profitable, low CPA, etc., I start
- 22:30making iterations of that ad halfway
- 22:33through the day. I don't like to just
- 22:35like throw stuff out and just like sit
- 22:37back and relax. No, if I see a few small
- 22:39positive indicators initially, as long
- 22:41as there's like significant data, we are
- 22:43immediately moving and iterating on
- 22:45that. And if you think this like sounds
- 22:47complex, we learned this [ __ ] in
- 22:49freaking middle school, if not
- 22:50elementary school. This is literally
- 22:52just us applying the scientific method,
- 22:54but squeezing the time that it takes to
- 22:56get results and start to iterate to as
- 22:58small of a period time as possible,
- 23:00right? We ask a question, we make a
- 23:02hypothesis, we start to construct the
- 23:04test, we experiment, we get conclusions,
- 23:06then we immediately start over and start
- 23:07hypothesizing once again. It's just a
- 23:09scientific method, it's nothing new,
- 23:11right? You make an observation,
- 23:12hypothesis, you build it, test it, get
- 23:14the data, and immediately start to move
- 23:17and iterate on it. This is so
- 23:18underrated, guys. I can't even tell you
- 23:20because most people are slow as [ __ ]
- 23:23They're so [ __ ] slow. A lot of
- 23:24companies out there are corporate, they
- 23:26move at the speed of snails. Especially
- 23:28if you're younger, you have a massive
- 23:30massive advantage when it comes to
- 23:31speed. Lean the [ __ ] into it. Rule
- 23:33number three is to assume nothing. As
- 23:35entrepreneurs, a lot of times we think
- 23:37that we know what's going to convert
- 23:38better, that we know that this offer is
- 23:40going to do better, this ad looks
- 23:42better, therefore it's going to do
- 23:43better. All of those are assumptions.
- 23:44The only thing that is real is data.
- 23:46Anything before you get data is an
- 23:49assumption and should be left at the
- 23:50[ __ ] door. Don't assume that your
- 23:52funnel is good. Don't assume your
- 23:53creatives are good. Don't just like test
- 23:55stuff because you like it. You don't
- 23:57know your customers as well as you
- 23:59probably think you do. You don't know
- 24:00what is going to convert nearly as well
- 24:03as what you probably think will. And
- 24:05anybody that has run ads for a long time
- 24:07knows this to be true and a lot of the
- 24:09[ __ ] times the ads that end up being
- 24:11the most profitable, making the most
- 24:13amount of money, guess what? They're
- 24:14[ __ ] ugly. They look like [ __ ] and
- 24:17eventually you kind of step back and
- 24:18you're like, I can't even believe that
- 24:20this ad has spent so much profitable ad
- 24:22spend over the last year. Like it's just
- 24:24mind-boggling. But data is data. Data
- 24:27does not lie to you. It always tells you
- 24:29the truth of what is happening in
- 24:31reality, as long as you're looking at
- 24:32the right data, of course. So, assume
- 24:33nothing. Test all your assumptions. Like
- 24:35the only time that you can have
- 24:36something be true if you test it and you
- 24:38have data to back it up. Rule number
- 24:39four, comparison is theft. You've
- 24:42probably heard the saying, comparison is
- 24:44the thief of joy. And I think that
- 24:46comparison is a double-edged sword
- 24:47because in my opinion, I think
- 24:49comparison can be incredibly motivating.
- 24:51However, if you're a beginner, you don't
- 24:53have any results underneath your belt.
- 24:54You're not making any [ __ ] money,
- 24:56which means if you're constantly
- 24:57comparing yourself to people that are,
- 24:59you know, on a different journey than
- 25:00you, which is everybody, by the way, and
- 25:02you're looking at all the money that
- 25:03they are making, you're immediately
- 25:05going to start to feel really [ __ ]
- 25:06[ __ ] about yourself. You're going to
- 25:07feel like you're doing everything wrong,
- 25:09they're doing better than you, they're
- 25:11smarter than you, and you're just a
- 25:12stupid [ __ ] And look, I'm saying this
- 25:14from experience. There's a point in time
- 25:16where I had lost almost $9,000 starting
- 25:19my first business. I actually was doing
- 25:20drop shipping, and I tested 50 products.
- 25:23Every single one of them failed. And
- 25:25that means I did research, I found a
- 25:26product, I built a store, I wrote the
- 25:28copy, built the ads, I ran the ads, I
- 25:30spent money, and lost money 50 [ __ ]
- 25:32times in a row. Can you believe that? 50
- 25:34times in a row. And guess what? That
- 25:37maybe was inevitable for me, but I'll
- 25:39tell you what wasn't inevitable, what
- 25:40was completely avoidable, was me feeling
- 25:43like [ __ ] every time that I would test
- 25:44something, because I'd look at other
- 25:46people that I knew I was smarter than.
- 25:48You know, I see some of these guys that
- 25:49are making a lot of money, and there is
- 25:50some element of luck to it, but me
- 25:52comparing myself to that person did
- 25:54nothing. It just made me feel like [ __ ]
- 25:56It didn't motivate me at all. It just
- 25:57made me feel like a [ __ ] [ __ ]
- 25:59Listen to me. Stay in your lane, okay?
- 26:01You're on a different journey than every
- 26:03single human out there, and I truly
- 26:05believe whatever your belief is about,
- 26:07whether that's you believe in God, you
- 26:09believe in the universe, you believe in
- 26:11universal consciousness, I don't really
- 26:12care, but I do believe that whatever you
- 26:14believe, the timing in life is always
- 26:17perfect. However, you can't always see
- 26:19that. If you're eating [ __ ] day in and
- 26:21day out, losing money on your business,
- 26:22you can't see that in the next 3 months
- 26:24you're going to make more money than
- 26:26you've ever made in your life. That
- 26:27exact situation I just said, by the way,
- 26:28happened to me. Like I went from losing
- 26:30money, $9,000 for around 9 months
- 26:33straight, to making all of it back, and
- 26:35then multiples of it in the span of like
- 26:382 or 3 months. I remember opening my
- 26:39bank account, and it was the most amount
- 26:41of money that I'd ever seen. It was like
- 26:42$20,000. It wasn't a lot of money, but I
- 26:45saw it, and I was like, "Holy [ __ ] 2
- 26:47months ago I was incredibly [ __ ]
- 26:48broke, and I was not in a good place."
- 26:50All right, I'll just put it that way.
- 26:51And then, like, that's how quick things
- 26:53can change. So, don't compare yourself
- 26:55to the journey of others. It's just not
- 26:57worth it. The timing is always there.
- 26:58You just have to trust the process. Last
- 27:00but not least, out of this how to think
- 27:02section, rule number five, you have to
- 27:03break the rules. First, you have to
- 27:05understand what the rules are, and that
- 27:07kind of earns you the right to be able
- 27:08to break that. Like I said, you're not
- 27:10trying to think like a marketer, all
- 27:11right? That's too rigid, and most
- 27:13marketers suck. So, your goal is to
- 27:15think like a mad scientist, which means,
- 27:17basically, test [ __ ] everything. No
- 27:19matter how silly or stupid you think it
- 27:22sounds, you should try to test as many
- 27:24variables as you possibly can. And the
- 27:26reality is, like, most of the rules
- 27:28about marketing was just invented by
- 27:30somebody just like you and me, just a
- 27:32regular dude who saw something that
- 27:34worked, it worked for him, and that was
- 27:35like multiple decades ago. And then,
- 27:37everybody just continued to believe it,
- 27:39and nobody and nobody took a step back
- 27:40and said, "Hey, is that actually true?
- 27:42Are we actually just blindly following
- 27:43what this dude that is now dead said
- 27:45like 25 [ __ ] years ago?" Your goal
- 27:47here is ultimately contrarian thinking.
- 27:50You don't want to be like everybody
- 27:51else, right? You don't want to be making
- 27:52the money as everybody else. You don't
- 27:53want to live the life as everybody else.
- 27:55So, why are you thinking like everybody
- 27:57else? If you think differently, then the
- 27:58world will change around you. That's
- 28:00true both metaphysically and also when
- 28:02it comes to marketing. Don't trap
- 28:04yourself to think in a box, all right?
- 28:05This is also really good for your ego,
- 28:07because, like, if you think you're so
- 28:08[ __ ] good, and you test something
- 28:10that was completely against what you
- 28:11believed that ends up working, you're
- 28:12like, "Oh, [ __ ] maybe I don't know
- 28:14everything." So, that's how to think.
- 28:15Now, thinking doesn't get you any
- 28:17results. Thinking doesn't make you any
- 28:19money. Action does. talk about section
- 28:21two, which is how to create. Now, when
- 28:23it comes to creating stuff, two main
- 28:24things that you're going to be creating
- 28:25that is a foundation of all marketing
- 28:27success, which is copy and creative.
- 28:29There could be a lot more, but just for
- 28:30simplicity purposes, these are the two
- 28:32that I'm going to be using. Copy is, of
- 28:34course, the words that you write. The
- 28:35creative is the visual assets that you
- 28:37create surrounding that copy. Now, I was
- 28:39lucky enough to have some really good
- 28:41copywriting mentors in my career, and
- 28:42actually learned how to write copy
- 28:44before AI, so I understand all the
- 28:46fundamentals, and I've written multiple
- 28:47successful ads, VSLs, emails, everything
- 28:49before AI was even introduced into the
- 28:52world right around Chat GPT era. So, I'm
- 28:54a little bit biased, but I genuinely
- 28:55believe that the foundation of all of
- 28:58your marketing success comes down to
- 29:00your copy. To me, this is a biased
- 29:02video, you know, you clicked on it, not
- 29:03me, you know.
- 29:04>> [laughter]
- 29:04>> Copy is the foundation of everything. I
- 29:06legitimately believe if you write better
- 29:07copy than anybody else, you will destroy
- 29:09them long term. Now, I need to make a
- 29:11really important distinction here
- 29:12because some of you guys may not have
- 29:14run ads or, you know, be familiar with
- 29:16running ads. There's a very important
- 29:17distinction, which is that copy is not
- 29:20the same as content. In fact, I would
- 29:22actually view them on opposite ends of
- 29:24the spectrum. If you think of a spectrum
- 29:25being like from direct response, you
- 29:27know, which would be like over here, to
- 29:29brand, this is exactly how it would
- 29:31look. Copy would be way over here on
- 29:32direct response, content would be over
- 29:33here on brand. The purpose of content is
- 29:36to get engagement, to get likes, to get
- 29:38clicks, is to get views. It is not to
- 29:40get sales. Copy, on the other hand, its
- 29:42sole job is to get sales. And they are
- 29:45not the same thing. My favorite thing to
- 29:46say about this is, if you look at the
- 29:48people that are the best at getting the
- 29:50attention, are they the best at
- 29:52converting that attention? No. I know
- 29:54some people with incredibly small
- 29:56audiences, like under 10,000 followers,
- 29:58if you combine all the platforms
- 29:59together, and they're making more
- 30:01[ __ ] money than me. Why? Because they
- 30:03have incredible copy. that in order to
- 30:05get conversions at a really, really high
- 30:07level, really high conversion rate, you
- 30:09have to understand the principles and
- 30:11fundamentals of direct response copy.
- 30:12There's also a notable dude in the
- 30:14space, Peter Kell, amazing copywriter,
- 30:17who tested this multiple times himself,
- 30:19where he would basically try to create
- 30:21these phenomenal VSLs, it was actually
- 30:22just content. It wasn't like copy that
- 30:24was written for conversions, it was
- 30:25content. Every single one of them
- 30:26bombed. Every single one. And so, that
- 30:28was not my personal experience, but I
- 30:30try to learn from the experience of
- 30:31others. Copy is king. And that's why
- 30:33most content creators are broke, because
- 30:35they have no idea to write copy. But,
- 30:37they're good at getting views, so I
- 30:38guess that's freaking cool. And I think
- 30:40any copywriter, you know, you're like,
- 30:41"Okay, my copy is king. Like, how do I
- 30:43write good copy?" This is not going to
- 30:44be a copywriting video. This is more
- 30:46principle-based, but the foundation of
- 30:49copy, as any good copywriter knows, is
- 30:51simply going to be your research. Your
- 30:53goal is to understand your customers
- 30:55better than they know themselves.
- 30:57Fortunately for you, AI has made this
- 30:59wickedly easy to get incredible,
- 31:03deep-sided research about your
- 31:05customers. It can be done in a span of
- 31:07like 30 minutes now with deep research
- 31:09tools and and AI gentle workflow, which
- 31:10I'll touch on a bit later. But, your
- 31:12goal from the research is to extract as
- 31:14much gold as possible so that you can,
- 31:16number one, speak the language of your
- 31:18customer, which is something called VOC,
- 31:20voice of customer. A lot of people write
- 31:22copy for them. You're not writing copy
- 31:24for you. You're writing copy for your
- 31:25customer. Use their language. Use their
- 31:28phraseology. Speak the way that they
- 31:30would speak. I believe that copy is like
- 31:32learning a different language. It's
- 31:33very, very foreign, oftentimes very
- 31:35counterintuitive if you've been raised
- 31:37to write, you know, the way that English
- 31:40class teaches you to write or college
- 31:41classes teach you to write. I would
- 31:42never hire a copywriter who like has an
- 31:45English degree or like a journalism
- 31:46degree. Jesus Christ, would that be a
- 31:48[ __ ] mess. I remember before AI, all
- 31:50the best copywriters that I knew would
- 31:52always say like 80% of your time should
- 31:54be spent on research. The next like 5%
- 31:58is actually writing the copy, which is
- 31:59the easy part. And then the extra 15% is
- 32:02chiefing the copy. And chiefing is
- 32:03simply the process of reviewing your
- 32:05copy through the lens of your customer
- 32:07and also through the lens of a
- 32:08copywriter. Now, one of the most
- 32:09foundational things in all of
- 32:11copywriting, I already said one, which
- 32:13is the stages of awareness and the law
- 32:15of mass desire. Number two or three,
- 32:16whatever I'm on, is going to be the
- 32:17stages of awareness. Now, stages of
- 32:19awareness is every customer in your
- 32:21market is at a different stage. Some
- 32:23people are completely unaware, which
- 32:25would be this section right here, where
- 32:27they're not even aware of the problem
- 32:29that they have. And then, of course,
- 32:30problem aware, solution aware, product
- 32:31aware, most aware. I don't think I have
- 32:33to explain it. This is relatively
- 32:34straightforward, but point being, when
- 32:36you're writing your copy, you want to be
- 32:38writing to a specific stage of awareness
- 32:40because as soon as you start mixing the
- 32:42stages, you're not talking to just one
- 32:44person, you're talking to multiple. And
- 32:46that's the whole crux of the issue with
- 32:47copywriting. Like, you want to be
- 32:48writing your copy as if you're speaking
- 32:50directly to one very hyper-specific
- 32:52person. Now, you can take somebody from
- 32:54problem-aware to solution-aware to
- 32:56product-aware, but you can't try to talk
- 32:58to somebody who is unaware or
- 33:00problem-aware in the same way that you
- 33:02talk to somebody who is solution-aware
- 33:04or product-aware. It's just not going to
- 33:06work. But, the deeper layer of this is,
- 33:09of course, you want to write to a
- 33:10specific stage of awareness, but you
- 33:12also want to write to a specific level
- 33:14of consciousness. And this is one of
- 33:16those things that I never really heard
- 33:17marketers really talk about at all until
- 33:20I decided to kind of link them myself.
- 33:21But, once you start kind of diving into
- 33:23the whole quantum physics, metaphysics,
- 33:25you start to understand that there's
- 33:26layers deeper than just our own biology
- 33:29that we don't understand very well, but
- 33:31a small group of people have started to
- 33:33understand. And that would be something
- 33:34such as your map of consciousness. By
- 33:36the way, obviously developed by David
- 33:37Hawkins, amazing, amazing author. Go
- 33:39read all of his books. But, Dr. David
- 33:41Hawkins was able to understand that
- 33:43every single person is calibrating at a
- 33:44specific level of consciousness. And
- 33:46your goal, when it comes to writing
- 33:47copy, kind of like a three-step process.
- 33:49Number one is to always meet them where
- 33:51they are. So, imagine if, you know,
- 33:53you're an English speaker and somebody
- 33:54comes up to you and just starts speaking
- 33:55a completely foreign language. You're
- 33:57going to have no idea what they're
- 33:58saying, obviously. You're not going to
- 33:59get anything. It's like they're just
- 34:00speaking gibberish to you. Well, the
- 34:02same is true with meeting them at their
- 34:04level of awareness and meeting them at
- 34:05the specific level of consciousness. And
- 34:07it sounds a little woo-woo, but it
- 34:08should be resonating at a specific
- 34:09frequency that resonates with where the
- 34:11customer is at right now. So, for
- 34:13example, I believe that the best way to
- 34:15write really, really good copy is meet
- 34:17them where they're at, of course. But,
- 34:18then second, like let's say you meet
- 34:20them at, you know, the level of fear,
- 34:22just as an example, right? Calibrating
- 34:23at 100 on the energetic log. As soon as
- 34:26you meet them there, your goal is to
- 34:27raise their consciousness. So, you don't
- 34:29want to just keep all of your copy in
- 34:31their current state because if you do
- 34:33that, then they're never going to feel
- 34:34the aspiration to get to a higher state
- 34:36of consciousness through solving their
- 34:38problem through the use of your product.
- 34:40So, your goal is to raise their level of
- 34:42consciousness into something like
- 34:43courage, neutrality, willingness, etc.
- 34:45Of course, you're never going to get to
- 34:46enlightenment, but you know, your goal
- 34:48is to raise the level so that they can
- 34:50feel what it would be like to actually
- 34:52have this particular problem solved. If
- 34:55you look at the level of fear as an
- 34:56example, think of the survival niche.
- 34:59What is kind of the core emotion that is
- 35:00being dominated there? I would say not
- 35:02the core emotion, the core level of
- 35:04consciousness that's being dominated is
- 35:05fear, right? People are afraid of
- 35:07something that's going to happen in the
- 35:08future. And so, that's why you can meet
- 35:10them there, bring them to a higher
- 35:12level, and then immediately you want to
- 35:14bring them back down. Now, the reason
- 35:16you do this, and I know this is going to
- 35:17sound like kind of crazy, but this is
- 35:19legitimately how I write copy and how I
- 35:21think of advertising in general, is if
- 35:23this is kind of their their level of
- 35:24energy, their level of consciousness,
- 35:26and this is time, what you want to do,
- 35:28of course, is, you know, meet them where
- 35:29they are, bring them up that high level,
- 35:31and then bring them back down to their
- 35:33original level. The reason that you
- 35:34bring them back down is simply because
- 35:36your goal ultimately is to create the
- 35:38highest what I call emotional delta.
- 35:40When you create a massive emotional gap
- 35:43in somebody and they feel that, like
- 35:45they feel where they are, where they
- 35:46could have been, and then they're
- 35:47brought back down to where they are,
- 35:49that is when you can get people to take
- 35:50action and ultimately buy your product
- 35:52at an incredibly high rate. I think the
- 35:54best example of this is, you know, a lot
- 35:56of successful entrepreneurs, they got
- 35:58really, really rich and then they lost
- 36:00and then they got rich again. What hurt
- 36:01worse? Was it the time that they were
- 36:03initially broke, like for example, over
- 36:05here, or was it the time that they were
- 36:07broke for the second time? I believe
- 36:09that it was the time that they were
- 36:10broke for the second time. The reason
- 36:11why is because they now know what it
- 36:13feels like to be rich. Initially, they
- 36:15didn't. They were just broke. But once
- 36:17you know how good it can feel to have
- 36:19your problem solved and you're still
- 36:20brought back down to the base level,
- 36:22that's when truly incredible things can
- 36:24happen in your copy and in your
- 36:25advertising. And so, this should all be
- 36:27extracted from the research that you do.
- 36:29I literally built these documents that I
- 36:31think have now gone relatively viral in
- 36:34my small little corner of the internet
- 36:35called the foundational docs. And you
- 36:37know, I call them the foundational docs
- 36:39for a very specific reasons cuz it's
- 36:40foundational for you to write really
- 36:42good copy to have really good research.
- 36:44And if you fill out this SOP, it's
- 36:46literally copy and paste into AI to get
- 36:48everything that you need to get deep
- 36:50deep psychographic emotional research
- 36:53out of your customers and it's all done
- 36:55with AI and like under 30 minutes. If
- 36:57you want to access to this, just DM me
- 36:58the word foundation on Instagram. It's
- 37:00@markbuildsbrands. Just DM me that word
- 37:02and I'll send it over to you for free.
- 37:03Now, the final piece on copy and
- 37:05research that I want to say is research,
- 37:07obviously, if you haven't gotten it by
- 37:09now, it's pretty freaking important. But
- 37:10most of the research that people do is
- 37:12on these Reddit forums, it's on Facebook
- 37:14groups, it's on, you know, TikTok, it's
- 37:16on Instagram. But what about the best
- 37:18source of research that you could ever
- 37:20have? The best source of research is the
- 37:22words directly from your own customers.
- 37:25And the reality is, unfortunately, the
- 37:28large majority of entrepreneurs,
- 37:29especially in the e-commerce space,
- 37:31they'll never speak with their
- 37:32customers. You'll never understand the
- 37:34true emotions and issues that they're
- 37:36experiencing if you never talk to them.
- 37:37This is the best research you could ever
- 37:39possibly have. Like, [ __ ] a forum, you
- 37:42have your customers. Speak to them.
- 37:44That's kind of like the beauty of being
- 37:45an entrepreneur, too. Like, you're
- 37:46creating this thing, you're helping
- 37:48people, you know, improve their lives.
- 37:49Why would you not speak to them? You'll
- 37:51be able to create better products, but
- 37:52you'll also be able to create better
- 37:53marketing. This is a true story. I have
- 37:55a team of mine that is calling our
- 37:57customers and I listen to many of the
- 37:59transcripts all the time. And there was
- 38:01this one very specific phrase that one
- 38:03of my customers used to describe the
- 38:05issue that they were having. And I took
- 38:07that very very specific phrase, word for
- 38:09word, I used it as a hook on one of my
- 38:11ads and it ended up becoming one of the
- 38:13most profitable ads in my entire ad
- 38:14account. That is the value of getting
- 38:16customer research. And this isn't like
- 38:18public forum stuff, no. Speak to your
- 38:20customers. You'll get some of the best
- 38:22research, some of the best hook ideas,
- 38:23some of the best inspiration you could
- 38:24ever have. Now, speaking of hooks, let's
- 38:27talk about hooks, okay? We all know that
- 38:29the first of anything is the most
- 38:31important in marketing. If you're
- 38:33writing a video ad, the first 3 to 5
- 38:35seconds is the most important, right?
- 38:36What we call the hook. If you're writing
- 38:38an email, it's going to be the subject
- 38:40line. If you're writing a sales letter,
- 38:41it's going to be the headline. Or if
- 38:42you're making regular content, it's
- 38:44going to be the hook as well. And
- 38:46ultimately, this is where you should be
- 38:48spending 90% of your time. Like
- 38:50literally, 90% of your time. Because if
- 38:52you don't get people hooked in
- 38:54initially, you're never going to have
- 38:55them. And so, there's a good framework
- 38:57by legendary copywriter Chris Adod.
- 38:59Shout out to this dude. He had a
- 39:01framework within copy called the pig
- 39:03framework, which is punch in the gut.
- 39:04And he was using it specifically in the
- 39:06eyes of opening a VSL with the lead or
- 39:09with an ad, but I think this is actually
- 39:11pretty true in marketing in general. A
- 39:14lot of times, you do want to come with
- 39:15that first sentence, that first piece of
- 39:17copy, and your goal is to make it
- 39:20[ __ ] punch. Like I would be
- 39:21reviewing, you know, some of my
- 39:22copywriters work back in the day. I
- 39:24don't really have copywriters anymore
- 39:26because of AI, but when I was, the piece
- 39:28of feedback that I would always give is
- 39:29like we just have to make this punch
- 39:31harder. Like that was like word for word
- 39:32what I'd repeat time and time again,
- 39:34like we have to make this punch harder.
- 39:35And it would always be like the subject
- 39:37line or the hook or the headline. It has
- 39:39to be so vivid, so visceral, so
- 39:41emotional that it almost just feels like
- 39:43a punch in the gut, either in a good way
- 39:44or a bad way. And one of the biggest
- 39:46mistakes I see people make when it comes
- 39:48to we'll just call it the hook, but it's
- 39:49like the first of anything, they try to
- 39:51be clever. They try to impress people
- 39:53with their copy. And one of my greatest
- 39:55copy might writing mentors that I've had
- 39:57in my journey, she would always repeat
- 39:58the same thing, which is that you always
- 40:00want to prioritize clarity over
- 40:03cleverness. Clarity is going to win
- 40:05every single day of the week. In fact,
- 40:07that's literally a step in my copy
- 40:09chiefing process is to make sure
- 40:11everything is crystal [ __ ] clear. And
- 40:13a lot of times, that can be as simple as
- 40:15bring your copy down to a fifth grade
- 40:17reading level. or if you want to be even
- 40:19a little bit extra, you know, an
- 40:20eighth-grade reading level. I probably
- 40:22would not ever go beyond an eighth-grade
- 40:23reading level. But, that's a step in the
- 40:25process because, I mean, most people are
- 40:27not able to understand copy that's
- 40:30written at a higher level than eighth
- 40:32grade. They're not even that they're
- 40:32able to understand it. Maybe they can,
- 40:34but it's not going to resonate with them
- 40:35as deeply. You want to speak clearly.
- 40:37You want to clarify your thoughts, your
- 40:39copy as clearly as possible, not try to
- 40:41impress them with these super cool
- 40:42copywriting tactics and techniques. A
- 40:44lot of times, copy that is doesn't sound
- 40:47super impressive, but it's just so clear
- 40:49and so direct converts better than the
- 40:51super duper indirect clever direct
- 40:53response on steroids kind of copy. And I
- 40:56want to take a second to talk
- 40:57specifically about, you know, the hook
- 40:59of a video because I believe that the
- 41:00hook is actually kind of made up of
- 41:02three total parts. You have the copy of
- 41:05the hook, which is the first like one or
- 41:07two sentences that you're writing. You
- 41:08have the audio, and then you also have,
- 41:10of course, the video, which we'll call
- 41:13the scroll stopper. So, the beautiful
- 41:15part about this is the hook of an ad,
- 41:17like if this entire thing is a hook,
- 41:19there's actually three different
- 41:20ingredients that you have to leverage.
- 41:21If I had to give them weight, I would
- 41:23say that roughly the copy is going to be
- 41:25about 80%. The next 15% is going to be
- 41:28the scroll stopper, and the final 5%
- 41:30will be the audio. Maybe the audio's
- 41:31like voiceover, maybe it's music, maybe
- 41:33it's AI voiceover, real voiceover, you
- 41:35get the idea. But, you should be using
- 41:37all these together. You know, one of the
- 41:39frameworks that I use for scroll
- 41:40stoppers is to find the clips that you
- 41:42would watch and you would have to
- 41:44verbally say out loud, "What the [ __ ]
- 41:46did I just watch?" Like, that's the
- 41:48emotion, that's the phrase that you're
- 41:49trying to get somebody to say if you saw
- 41:51the hook. Like, if you went up to your
- 41:52mom and you have your scroll stop on in
- 41:54front of you, you're like, "Mom, check
- 41:55this out." And she watches it and she's
- 41:57like, "What the [ __ ] was that?" You're
- 41:58like, "Perfect." And then you go throw
- 42:00it in your ads manager because that's
- 42:01going to be the best performing scroll
- 42:02stopper that you have. That is what you
- 42:04want out of a really, really good scroll
- 42:06stopper. Now, the copy, of course, I
- 42:07already kind of touched on, and the
- 42:09audio, you know, simple voiceover
- 42:10typically does the trick. If you want to
- 42:11be a little extra, you know, go with AI.
- 42:14You know, it's ultimately up to you, but
- 42:15it's the smallest needle mover, so we
- 42:16don't really need to talk about it too
- 42:18much. So, you kind of know how hooks
- 42:19work. You understand all the
- 42:20ingredients. Now, where do you like get
- 42:22inspiration from? I want to take a
- 42:23second to actually talk about swiping.
- 42:25If you don't know what swiping is, it's
- 42:27simply the act of looking at copy that
- 42:29is already performing and basically
- 42:31rewriting it for your specific niche or
- 42:34market or whatever. This is super duper
- 42:36important, okay? Do not swipe blindly.
- 42:39Do not swipe blindly. What I mean by
- 42:41that is I very, very rarely will swipe
- 42:45ads like one-to-one. When I'm swiping
- 42:47ads, I'm not taking the copy. What I'm
- 42:49doing is I'm actually swiping the
- 42:51philosophy. All [ __ ] aside, I think
- 42:54this is one of the reasons that I've
- 42:55been able to be pretty good and and
- 42:57successful with writing ads and writing
- 42:59copy in general because if you swipe,
- 43:01you never [ __ ] learn anything. Like
- 43:02you're just taking something that's
- 43:03already working, you change a few words,
- 43:05like boom, you're good. Don't get me
- 43:06wrong, it can work a little bit, but
- 43:08what you should really be doing to learn
- 43:10how to run really, really good ads and
- 43:12you're like you're in this for the long
- 43:13term. You're like, I want to be a
- 43:14phenomenal marketer. I just want to be
- 43:15an absolute savage. Like I can write
- 43:17anything and make money. If that's you,
- 43:19swipe philosophy. And what I mean by
- 43:21that, when you're looking at an ad, what
- 43:22you're really trying to break it down to
- 43:24is a frameworks of why it was
- 43:26successful, not the copy itself. Because
- 43:28if you swipe the philosophy, you can
- 43:30extract a framework that you can apply
- 43:32to anything. You can apply that to any
- 43:34ad, any niche. It basically just goes in
- 43:36your massive like memory bank. That's
- 43:38supposed to be a brain. Uh it's into
- 43:40your brain in massive memory bank of
- 43:42things that can help you write really,
- 43:43really good ads in the future. And if
- 43:45you're really a G, you can throw all
- 43:46those philosophies and all of those
- 43:48frameworks into AI and you'll just be
- 43:51able to create like millions of
- 43:53different variations that are all really
- 43:54good without having to rely on just like
- 43:56directly copying one-to-one what
- 43:58somebody else is doing. So, if you can
- 44:00understand the underlying psychological
- 44:02principles that are really at play, you
- 44:04basically develop principles first
- 44:06thinking, which means you can apply it
- 44:07to anything. If you just swipe, it's
- 44:09like basically like the equivalent of
- 44:10like building a pump and dump drop
- 44:12shipping store. Like you make a little
- 44:14bit of profit, and then you end up
- 44:15losing most of it, and then you end up
- 44:16chasing the next shiny object versus
- 44:18building a brand, where you have
- 44:19something long-term that pays you every
- 44:21single month. It's much more consistent.
- 44:22You're not reliant on like hopping
- 44:24trends. If you swipe, it's going to work
- 44:26until it doesn't. Then what? Then you
- 44:28have to move on and try to swipe the
- 44:29next thing again and again and again.
- 44:30Learn how to think, okay? Build your own
- 44:33mental pipeline of philosophies that
- 44:35you've attracted from ads, because
- 44:36you'll get better at diagnosing your
- 44:38own, but you'll also just write better
- 44:39copy long-term. Next, let's say you got
- 44:41your copy, you got your creatives made.
- 44:43I want to talk about how you can
- 44:45maximize your chance of success through
- 44:47removing unknown variables. So, anytime
- 44:49that you launch something new, whether
- 44:50that's a new business, new product, new
- 44:51ad, whatever, there's all these
- 44:53unknowns. There's all these variables
- 44:54that are affecting how profitable that
- 44:56ad is going to be. Among them, you have
- 44:58something like the media buying.
- 45:00Basically, how are you actually
- 45:01launching your ads? Yes, that does
- 45:03affect how profitable it's going to be.
- 45:04You have the creative itself, which is
- 45:06going to be, you know, the biggest
- 45:08variable of all, and ironically the one
- 45:09that you can't change. You have the copy
- 45:11associated with that creative. You have
- 45:13the product that you're actually
- 45:15selling. You have the entire market. You
- 45:17have the Facebook algorithm. You know,
- 45:19maybe it's just a poor day on the algo,
- 45:22and everybody is experiencing it, and
- 45:23that could be the reason that an ad ends
- 45:25up not being successful. This is a small
- 45:27list of six things that I have on my
- 45:28screen right now, guys. I could probably
- 45:30jot down like 30 or 40 different
- 45:32variables. The reason why I'm talking
- 45:34about this is because you want to remove
- 45:35everything that's potentially in your
- 45:37way of getting results and minimize the
- 45:39variables that are going to be affecting
- 45:41your success. The one that I see most
- 45:43commonly violated is people will try to
- 45:46launch products with a product that is
- 45:47not even proven to sell. Like especially
- 45:49in early stage e-com, this was super
- 45:52duper big. You know, finding the unicorn
- 45:54winning product. Nobody else has sold it
- 45:56before. You're the first one. As soon as
- 45:57you start pushing traffic to it, you are
- 45:59printing. Well, the only problem with
- 46:02that is amongst all the other variables,
- 46:04your ads, your media buying, your copy,
- 46:06your hook, your scroll stopper, like
- 46:08everything that goes into that ad
- 46:10actually being successful, now you added
- 46:11an additional one, which you don't know
- 46:13if anybody actually wants your [ __ ]
- 46:15product, all right? So, after all that
- 46:17work that you just did, you decided to
- 46:19sell something that wasn't proven. Why?
- 46:21There's already so many other things you
- 46:22have to worry about. Again, this is a
- 46:24non-exhaustive list. There's so many
- 46:26things that can be added here, and
- 46:28you're going to add more variables like
- 46:30testing something that isn't proven?
- 46:32Really? I'll tell you right now, the
- 46:33most successful marketers that I know,
- 46:35they're like feening for proven market.
- 46:38They want to go into where people are
- 46:39already buying [ __ ] And if you try to
- 46:42be this unicorn selling a product that's
- 46:44never been sold before, maybe you make
- 46:46it, you know, maybe you end up being
- 46:47massively successful and you can come
- 46:48back and slap me in the face if you want
- 46:50to, but for the majority of people,
- 46:51there's no need, there's no reason.
- 46:53There's already so much [ __ ] you have to
- 46:55deal with. Don't add additional
- 46:56variables, remove them all, remove every
- 46:58unknown variable that's affecting your
- 47:00success, okay? Success is not a game of
- 47:02addition, it's a game of subtraction.
- 47:04Remove all the [ __ ] and the
- 47:05successful find you. Now, the last piece
- 47:07until we move on to the economics is
- 47:09going to be the concept of ugly ads
- 47:11equals pretty profits. Aesthetics in the
- 47:14eyes of marketing is incredibly [ __ ]
- 47:16overrated, especially when it comes to
- 47:18paid advertising. What looks best most
- 47:21often is not what converts, and that's
- 47:22another reason why most content creators
- 47:24are broke is because they try to make
- 47:25their ads look like [ __ ] cinematic
- 47:28masterpieces. And you know what? Every
- 47:30once in a while, they do actually work,
- 47:32but as I said previously, the most
- 47:33successful ads that I have ever written
- 47:36in my entire life look like [ __ ] These
- 47:39are the ones that spend the most that
- 47:40are the most profitable, simply because
- 47:42they're clear. Like, it's not that like
- 47:44there's a direct proportion between like
- 47:46how ugly an ad is and how much money
- 47:49that ad is going to make you. No, it's
- 47:50more so stop optimizing for aesthetics,
- 47:52start optimizing for clarity, as I said
- 47:55before. That's really the secret of the
- 47:56find behind these ugly ads. Maybe they
- 47:58don't look great, but god damn is the
- 47:59copy good. But god damn is it [ __ ]
- 48:02clear what they're trying to get across.
- 48:04All right, moving on to one of my
- 48:05favorite pieces, part three is going to
- 48:07be all about economics. Now, I've
- 48:09actually never heard the economics of a
- 48:11business really explained in this way,
- 48:12but I actually think economics can be
- 48:14broken down into three main sectors.
- 48:16First, you have the economics of your
- 48:18ads. I'm going to be using paid
- 48:20advertising mostly as an example here,
- 48:21by the way. You have the economics of
- 48:23the ads themselves, you have the
- 48:24economics of your funnel, and lastly,
- 48:26you have the economics of your back end.
- 48:28Which for simplicity purposes, we'll
- 48:30basically say everything that happens
- 48:31after you acquire that first customer,
- 48:33that first customer purchase. So, let's
- 48:35first talk about the economics of your
- 48:37ads. This is going to be all of your
- 48:39soft metrics, right? This is going to be
- 48:40your ad spend, this is going to be your
- 48:42CPMs, which is your cost to reach a
- 48:45thousand impressions, this is going to
- 48:46be your CPC, this is going to be your
- 48:48CTR. It's going to be all the soft
- 48:50metrics that you want to add on here.
- 48:51Now, your goal, if I had to put it into
- 48:53one sentence, is to get the lowest cost
- 48:56of traffic, the cheapest of traffic cost
- 48:58that you possibly can with the highest
- 49:00quality. All right, I can't just say you
- 49:02want to have the cheapest traffic known
- 49:04to man, because if you do, you're just
- 49:05going to start running ads in India and
- 49:07see that you have 50 cent CPMs and your
- 49:09CPC doesn't even register, it's below
- 49:11one cent, and nobody [ __ ] buys from
- 49:13you. So, it's not only about how much
- 49:15inexpensive the traffic is, it's also
- 49:16about how qualified that traffic is for
- 49:19your offer. I don't care if you're doing
- 49:20e-com, affiliate, high ticket, this is
- 49:22true regardless. And then, you have the
- 49:25economics of your funnel. And your goal
- 49:27here ultimately is, once again, a
- 49:29two-sided coin. Your goal is to get the
- 49:31highest number of conversions, which
- 49:33we'll just say is sales in this case,
- 49:35with the highest average order value per
- 49:38sale. Now, this is kind of where it gets
- 49:40into debatable territory, cuz some
- 49:42people say that it's not good to have a
- 49:43high AOV and you should instead rely on
- 49:45the LTV play of multiple, you know,
- 49:47rebills and purchases on the back end.
- 49:48But, me personally, I think you can have
- 49:50both. I think that you can have high AOV
- 49:52front end and still have really solid
- 49:54repeat purchase rate and LTV. But, long
- 49:56story short, the goal of your funnel is
- 49:57to convert as many people as humanly
- 49:59possible at the highest amount and
- 50:01extract as much cash as possible that
- 50:03you can from each customer that comes
- 50:05through, which is your AOV, your average
- 50:07order value. There's another legendary
- 50:09marketer I want to shout out, Dan
- 50:10Kennedy, who said, "The guy that can
- 50:12spend the most to acquire a customer
- 50:15wins." And I'll tell you something, it's
- 50:16a lot easier to be able to spend more on
- 50:19ads if you collect more money from every
- 50:21customer than everybody else, cuz that
- 50:23means you have more cash, more profit at
- 50:25the end of the day to reinvest back into
- 50:27your ad. That means that you can scale
- 50:29faster, you can scale with better
- 50:30margins, because look, I'll give you a
- 50:32really quick example. Let's say that me
- 50:34and my competitor both are selling the
- 50:36same product, right? This is me and this
- 50:38is my competitor. We're both paying $50
- 50:41to acquire a customer, right? That is
- 50:43our CAC, right? Our customer acquisition
- 50:45cost. The only difference is every
- 50:48customer that he buys is worth let's say
- 50:50$80. And every customer that I buy, I'll
- 50:52be very conservative here, is worth
- 50:54$100. The only difference here is a
- 50:57measly $20 in margin, right? Doesn't
- 50:59really seem like a whole lot, but what
- 51:01this really means is I can spend an
- 51:04additional $20 to acquire a customer.
- 51:06And so, in the eyes of Facebook, in the
- 51:09eyes of, you know, advertising
- 51:10algorithms, if I have an additional $20
- 51:13to spend, what that really means is
- 51:15instead of having to spend $50, I can
- 51:17now spend up to $70 to acquire a
- 51:19customer, whereas my competitor can only
- 51:20spend 50. So, I can outbid my
- 51:23competitors because I can afford to
- 51:26spend more to acquire a single customer.
- 51:27Because acquiring a customer is the hard
- 51:29part. Once you have a customer, you can
- 51:31resell them, you have their email, you
- 51:33have their phone number, you have their
- 51:33data, you can do whatever you want with
- 51:35this customer at this point. Like, the
- 51:36hard work is done, the customer has been
- 51:38acquired. And as I said, the business I
- 51:40can spend the most to acquire a customer
- 51:42is the one that will win. So, if you
- 51:44maximize your average order value, that
- 51:46by definition means, as long as your
- 51:48margins are in place that you can spend
- 51:49more to acquire each additional
- 51:51consecutive customer, substantially more
- 51:53than your competitors, you're going to
- 51:54destroy your competition cuz you can
- 51:55afford more to acquire a customer. So,
- 51:57that is your funnel economics. And then
- 51:59lastly, we have your back-end economics,
- 52:01which as I said is essentially
- 52:02everything that happens after that first
- 52:05initial visit through the funnel is
- 52:06complete. This is where you see your
- 52:08repeat purchase rate. This is where a
- 52:10lot of people build subscriptions into
- 52:11their business. They build MRR, ARR, all
- 52:14that good stuff. The goal here is very,
- 52:16very simple, which instead of having two
- 52:18variables, there's only one. Your goal
- 52:19is to maximize your LTV, right? Your
- 52:21customer lifetime value. That is the
- 52:23total amount of cash that you collect
- 52:26from each customer on average. So,
- 52:28somebody buys a $100 product from you
- 52:30once, that means your AOV is 100, but
- 52:32your LTV is also 100. But, maybe in, you
- 52:36know, two or three months, your customer
- 52:37comes back and buys that same $100
- 52:39product once again. Now, the LTV is 200,
- 52:42but your AOV is still at 100. So, just
- 52:45so you understand what LTV actually is.
- 52:46That's pretty simple, but that's what it
- 52:48is. LTV is where the real money is. If
- 52:50you look at any business that has been
- 52:51able to scale very successfully, very
- 52:53profitably, even go public, it's simply
- 52:55because they have mastered LTV. They
- 52:57mastered retention. They've mastered the
- 52:59repeat purchase rate. If we look in the
- 53:01eyes of the low-ticket world, which
- 53:02would be like e-com, low-ticket info,
- 53:04you know, low-ticket SaaS as an example,
- 53:06the play there is typically
- 53:08subscriptions. So, acquiring a customer
- 53:10not just has a one-time purchase, but
- 53:11having them rebuild every 30, 60, 90
- 53:13days. Supplement companies most recently
- 53:15have switched to this model. Like, if
- 53:17you go look at a big supplement company
- 53:19and you go to their actual website, like
- 53:20not on Amazon, you go to their website,
- 53:22most of them are going to try to be
- 53:23forcing you into a subscription because
- 53:26they know their numbers, they know their
- 53:27economics, and they want to have
- 53:28customers coming back from them and
- 53:30buying repeatedly cuz they know customer
- 53:32acquisition costs are only going to
- 53:34increase. Like, a lot of people think
- 53:35that when you start to scale a business,
- 53:37start to scale up your ad spend, that
- 53:38everything gets easier, everything gets
- 53:40worse. Your customer acquisition cost
- 53:41goes up, you have to inject more
- 53:43creatives into the account. It becomes
- 53:45more difficult, or maybe not more
- 53:47difficult. It's just the challenges
- 53:48become different is probably a better
- 53:49way to put it. Now, on the other hand,
- 53:51if you're in like a high-ticket
- 53:52business, for example, the way that you
- 53:54would build your LTV is typically
- 53:56through current, you know, high-ticket
- 53:57subscriptions. It's a little bit more
- 53:59rare, but often times it's through
- 54:00ascensions. If you have If you have like
- 54:02a 5K program that you're selling, and as
- 54:04soon as people, you know, finish like a
- 54:053-month 5K program, then they're going
- 54:07to be upsold into a 10K program, right?
- 54:10That's how a lot of high-ticket
- 54:11businesses are going to be functioning
- 54:12there. And so, if you piece all of this
- 54:14together, what is really the full goal
- 54:16with all of this with the entire
- 54:17economics playbook? Well, if we piece it
- 54:19together one by one, the first thing
- 54:21that you want to do on the ad side, of
- 54:22course, is have cheap, qualified
- 54:24traffic. Then, once you push them
- 54:25through your funnel, of course, you want
- 54:26to have max conversions that you
- 54:28possibly can at the highest average
- 54:30order value that you possibly can. And
- 54:32then, of course, number three is going
- 54:34to be the back end, which is going to be
- 54:35increasing your LTV through
- 54:37subscription, through ascension,
- 54:38whatever is applicable to you. Now, if
- 54:40we zoom out and we put all these pieces
- 54:42together, what you're really aiming to
- 54:43do is have a really high ratio of LTV to
- 54:47CAC, right? Cuz that's how much money
- 54:49you're collecting from each customer in
- 54:51the history of your business compared to
- 54:53how much you're spending to acquire said
- 54:54customer. This is like one of the most
- 54:57basic baseline measurements of how
- 55:00healthy your business really is. And
- 55:01then, don't get me wrong, this depends a
- 55:03lot on your business. Like high-ticket
- 55:05has completely different KPIs from like
- 55:06e-com or affiliate or anything like
- 55:09that. So, I would say as a bare minimum,
- 55:11you want to be looking at a 3:1 ratio.
- 55:13If you're running high-ticket, I'd shoot
- 55:15closer for like a 7:10, 10:1 ratio LTV
- 55:18to CAC. But, that means that if I have
- 55:20an LTV on average of $300, that I
- 55:23shouldn't be spending more than $100 to
- 55:26acquire each customer, right? Pretty
- 55:27straightforward. Now, if you can't tell
- 55:30this far into this section, data is
- 55:32king. It is incredibly, incredibly
- 55:34important to know your numbers like the
- 55:35back of your hand, all right, I went
- 55:37over some pretty elementary numbers in
- 55:39this particular video because many of
- 55:40you guys may not even have a business,
- 55:42you know, but the numbers go incredibly
- 55:44deep and you need to have perfect
- 55:46perfect 20/20 clarity on all of your
- 55:49numbers in your business. I know that
- 55:50sounds like a no-brainer, but most of
- 55:52you aren't doing it. The real issue that
- 55:54I see here for the majority of people,
- 55:56most marketers, most entrepreneurs are
- 55:57completely flying blind in the ad
- 55:59account because they think that all the
- 56:01data in the ad account is 100% correct,
- 56:04which post iOS 14 is just not true. A
- 56:06lot of times there's either under
- 56:08reporting, over reporting, under
- 56:10attribution, over attribution of
- 56:12anywhere from like on the low side 5 to
- 56:1410% on the high side to like 30 to 50%.
- 56:17Even a new iOS update that came out this
- 56:19year adjusted the landing page views and
- 56:21the content views so that it was
- 56:23completely inaccurate. That's why having
- 56:25attribution tools such as Triple Whale,
- 56:27you know, for e-com, Highrise, Wicked
- 56:28Reports, WeTrack, having something where
- 56:31you can actually know with 100%
- 56:32certainty customer actually bought
- 56:34something here is really really
- 56:35important, or else guess what's going to
- 56:36happen? You're going to start to
- 56:38optimize in your ad account around
- 56:40shitty ads, ads that are actually losing
- 56:42you money. And you're going to tell
- 56:42Facebook, "Hey, go spend on all those
- 56:45shitty ads." Of course, you're not going
- 56:46to do well. You're not going to be
- 56:47making a lot of money. So, having
- 56:48clarity on your data is incredibly
- 56:50important. I'm psychotic about my data.
- 56:51Anybody that knows me knows that's
- 56:53[ __ ] true. Now, you know how I said
- 56:55when it comes to scaling everything gets
- 56:57worse. So, the way that I like to
- 56:59explain that is the concept of entropy,
- 57:01which I believe is actually originally a
- 57:03concept from physics and basically the
- 57:06understanding that the universe is
- 57:08always moving away from order and
- 57:10towards chaos. And I think with business
- 57:12it's the exact same thing. And the only
- 57:14thing that actually slows down the rate
- 57:16of entropy is literally just injecting
- 57:19energy into the system. And what I mean
- 57:21by that is the only way for you to scale
- 57:24and not have everything break
- 57:25simultaneously is for you to work harder
- 57:28or work smarter. And I say smarter as
- 57:31well because injecting energy, you only
- 57:32have so many hours in the day. Right,
- 57:34eventually if you start scaling your
- 57:35business like seven-figure months to
- 57:37eight-figure months, you won't be able
- 57:38to do everything yourself. So, either
- 57:40using AI systems, which is a form of
- 57:42energy, or hiring new team members,
- 57:44human capital, that's also a form of
- 57:46energy. It's the only way to make sure
- 57:48that things don't break as you scale. I
- 57:50know it sounds like super duper
- 57:52fundamental like obviously, I make more
- 57:53money, I need to like hire people and
- 57:55build systems, blah blah blah. But
- 57:56again, most people don't do it. They
- 57:58just like sit back, click buttons and
- 58:00expect things to stay the same forever.
- 58:01Everything dies at some point, right?
- 58:03What comes up must come down. Maybe
- 58:05that's a winning ad that you put all of
- 58:07your, you know, ad budget in it, dies,
- 58:09now you have nothing. You have nothing
- 58:10behind it. Maybe it's a winning copy,
- 58:12winning offer, winning whatever.
- 58:14Everything that is created and has life
- 58:16eventually is going to die. This is a
- 58:18fundamental law of the universe. This
- 58:20entropy is quite literally the second
- 58:22law of thermodynamics. Things in an open
- 58:24system always move towards disorder,
- 58:27towards chaos. And this is also why it's
- 58:30super duper helpful to have business
- 58:31partners that are always able to find
- 58:33things and see things that you can't.
- 58:35You can't see everything in your
- 58:36business. And so, if you have somebody
- 58:37that's always able to like poke holes in
- 58:39what you're doing, that's actually a
- 58:40really, really good thing because
- 58:42they're helping you. They're doing you a
- 58:43favor by finding things that are an
- 58:45issue before they completely blow up in
- 58:46your face. That's one of those instances
- 58:48of injecting energy into the system. So,
- 58:50like I said, in order to inject energy,
- 58:53there's really kind of three ways to do
- 58:54it. The first is just to do it yourself,
- 58:57to work more [ __ ] hours in a day,
- 58:59which again, you only have so many.
- 59:00Number two is to recruit human capital
- 59:03in the form of of team members, of
- 59:05employees. And then number three is in
- 59:06the form of systems and AI. That's quite
- 59:09literally all that you can do to make
- 59:10sure that when you have things working,
- 59:12start to scale, that everything doesn't
- 59:13fall apart at the same [ __ ] time.
- 59:15Again, speaking from experience here.
- 59:16One of the most important sections in
- 59:18this data, you know, economics portion
- 59:20of this video is going to be your
- 59:22ability to identify constraints. Now,
- 59:25whenever you start scaling your
- 59:26business, whether that's with paid ads,
- 59:28with organic marketing, you want to
- 59:30picture your business basically as a
- 59:32hose. And we all know, these hose ain't
- 59:34loyal. No, seriously, your hose looks a
- 59:37little something like this. There's
- 59:38these tiny little little bends, little
- 59:40creeks in the hose. And those, you know,
- 59:43little creeks are constraints. And if
- 59:45you want the hose to flow freely, where
- 59:48this is all the sales and all the
- 59:49customers, and this is all of your lead
- 59:51flow and all your traffic, then you have
- 59:52to get really [ __ ] good at
- 59:54identifying the constraints and solving
- 59:56them. Once again, this sounds super
- 59:58duper fundamental, but let me give you a
- 59:59really good example, okay? Every single
- 1:00:01Monday inside of BBA, I have people that
- 1:00:04are asking me about the numbers in the
- 1:00:05business. I literally have them fill out
- 1:00:06a form with all of their numbers, so I
- 1:00:08can give them the best advice possible.
- 1:00:10And one of the things that I see very
- 1:00:12commonly is all of the ad metrics look
- 1:00:14fantastic, right? When we looked at the
- 1:00:16economic section above, CPC was great,
- 1:00:18CPM's fantastic, CTR phenomenal. But
- 1:00:22then we look at the funnel, we look at
- 1:00:23the conversion rate, we see it's very
- 1:00:25low. That's not a constraint. That is an
- 1:00:27indicator of a constraint. Because what
- 1:00:29does a conversion rate tell you?
- 1:00:31Conversion rate simply tells you that
- 1:00:32people are getting to your funnel and
- 1:00:34they're not buying. It doesn't tell you
- 1:00:35why. So, that's why going really, really
- 1:00:37deep in understanding the drop-off from
- 1:00:39one funnel step to another and having
- 1:00:40KPIs for all of them is so important.
- 1:00:43You know, in one example, I saw that the
- 1:00:45drop-off specifically, let's say like on
- 1:00:47the checkout page of, you know, one of
- 1:00:49my students' funnels, was super, super
- 1:00:51high. Like people were dropping off like
- 1:00:52crazy. Guess what had happened? This
- 1:00:54dude didn't have his payment processor
- 1:00:55set up. That's [ __ ] crazy. Honestly,
- 1:00:57that should be its own section. Before
- 1:00:58you launch anything, try to break it.
- 1:01:00Like that that that is such an important
- 1:01:03rule. Like you shouldn't just QC things,
- 1:01:05which is like quality control. You
- 1:01:06shouldn't just QC it. Try to [ __ ]
- 1:01:08break it before you launch it, because
- 1:01:10if you don't, your customers will. Like
- 1:01:11the amount of people that are launching
- 1:01:12funnels and they're not even testing
- 1:01:14them themselves is honestly insane. But
- 1:01:16anyways, back to the point. You have to
- 1:01:17get really [ __ ] good at identifying
- 1:01:19constraints. Maybe it's an ad side
- 1:01:21constraint like having a super elevated
- 1:01:23CPC. Maybe it's a funnel constraint,
- 1:01:25like having a super elevated DVR. Maybe
- 1:01:28it is, you know, a a back end issue
- 1:01:30where your LTV is equal to your AOV,
- 1:01:33which means your repeat purchase rate is
- 1:01:35exactly zero. If you zoom out 30,000 ft
- 1:01:38view and you have full clarity on all
- 1:01:39your numbers, all your metrics, then the
- 1:01:41data should be telling you exactly what
- 1:01:43to do. You just identify the constraint,
- 1:01:45you focus on that, and then all of a
- 1:01:47sudden the water starts flowing freely
- 1:01:49through the hose and you start making a
- 1:01:50lot of money. And the last piece here
- 1:01:52before we move on to final section of
- 1:01:54this video is going to be about
- 1:01:55intuition. Most of you cons don't have
- 1:01:58it. And I'm actually talking to myself
- 1:02:00as well. I don't think that you have
- 1:02:02intuition as a marketer. I know that
- 1:02:04sounds crazy, but hear me out. I think
- 1:02:07what you actually have accumulated, if
- 1:02:08like for example, I put in my 10,000
- 1:02:10hours. I think I'm closer to 20,000
- 1:02:12hours in general marketing land in terms
- 1:02:14of how much I've worked over the years.
- 1:02:16What people call intuition is literally
- 1:02:18just a pattern of testing so many things
- 1:02:21and observing so much data over so many
- 1:02:24years. Like I can look at an ad and
- 1:02:26generally feel that it's going to do
- 1:02:28good or it's going to do bad. But that's
- 1:02:30not because I have intuition. That's
- 1:02:31because I've put in so many [ __ ]
- 1:02:34hours, so many data points connected in
- 1:02:36my brain that I can say, yes, I have
- 1:02:37confidence in that or no, I don't have
- 1:02:39confidence in that, it's probably not
- 1:02:40going to work. And guess what? Even
- 1:02:41then, after all this all these [ __ ]
- 1:02:43years that I've worked, guess what? I'm
- 1:02:45still [ __ ] still wrong all the
- 1:02:47[ __ ] time. This would be the
- 1:02:49thumbnail of the video. I'm still
- 1:02:50[ __ ] wrong. And that's after all the
- 1:02:52hours that I've put in. And people way
- 1:02:53smarter than me that have 50,000 hours,
- 1:02:55guess what? They're also wrong all the
- 1:02:57time, too. So, there's a lot of
- 1:02:59beginners that I see, they start to
- 1:03:00like, you know, research a new product
- 1:03:02that they want to test. They're like,
- 1:03:03oh, I think this one's going to do
- 1:03:04really good. I can just feel it. I'm
- 1:03:05like, you can't feel [ __ ] man. You have
- 1:03:07no idea all the variables that go into
- 1:03:10play. What you're feeling is a cognitive
- 1:03:12bias convincing you that you actually
- 1:03:15think that something's that's work when
- 1:03:16you have nothing to really back that.
- 1:03:18That's not intuition, that's you trying
- 1:03:20to get lucky. It's different. I do
- 1:03:21believe in intuition, like separate from
- 1:03:23marketing. I believe it's like a real
- 1:03:24thing and I believe it can be improved
- 1:03:26upon, but in regards to marketing and
- 1:03:28like, "Oh, I just have intuition that
- 1:03:29this is going to work." No.
- 1:03:31>> [laughter]
- 1:03:31>> What you have is you've accumulated a
- 1:03:33[ __ ] ton of data in your brain and
- 1:03:34you're using that to inform whether
- 1:03:36something is going to be successful.
- 1:03:37That's not intuition. And this is just
- 1:03:39especially, especially true with
- 1:03:41beginners. I don't know why you guys
- 1:03:43feel entitled to like knowing [ __ ]
- 1:03:45before you've done [ __ ] It's It's It'll
- 1:03:47never make sense to me. Get your 10,000
- 1:03:49hours first and then we can have a
- 1:03:51conversation about intuition. All right,
- 1:03:52and here we are, the final portion of
- 1:03:54the video about what I call the
- 1:03:56multiplier. If I was making this video 5
- 1:03:58years ago, this wouldn't even be a
- 1:04:00section of the video, but this is so
- 1:04:01important that I had to make it its own
- 1:04:03section. And if you haven't kind of
- 1:04:05figured out what the multiplier is by
- 1:04:07now, I'll tell you. Everything that I've
- 1:04:08walked you through so far up until this
- 1:04:10point in the video, from how to think to
- 1:04:13the creative, to the math and the
- 1:04:15economics, it's all multiplied by one
- 1:04:18very specific thing, which of course is
- 1:04:20AI. The only issue here is most people,
- 1:04:23probably including you watching this
- 1:04:24video, you view AI in the wrong way. You
- 1:04:26just view it as a way for you to like
- 1:04:28make more creatives or to like write
- 1:04:30more copy. And yes, it can do those
- 1:04:32things and it can do those things
- 1:04:33really, really well if you know how to
- 1:04:35use it. But AI touches everything, every
- 1:04:39single metric that I was showing you
- 1:04:41guys up above in the economic section,
- 1:04:43AI can either optimize or improve in
- 1:04:46some way every single little metric
- 1:04:49there. And by the way, this isn't
- 1:04:50something that's going to be like, "Oh,
- 1:04:52AI is going to totally change things."
- 1:04:53It is changing things. It is here and
- 1:04:56it's only going to get [ __ ] crazier.
- 1:04:58So, if you're not obsessing about AI
- 1:05:00now, you're [ __ ] late and you need to
- 1:05:02catch up. Like you need to have a
- 1:05:03legitimate sense of urgency. Every day I
- 1:05:05wake up, I'm obsessing about AI. Every
- 1:05:07day I wake up, I feel behind. I spend 5
- 1:05:10[ __ ] minutes on AI Twitter and I feel
- 1:05:12behind. And that's coming from somebody
- 1:05:13who is already experimenting with AI
- 1:05:16like every single day all the time. So,
- 1:05:19I'm not going to make this a whole
- 1:05:20section of like all the ways that you
- 1:05:21can utilize AI because that would be a
- 1:05:23[ __ ] 30-hour long video that I'd have
- 1:05:26to put together. But, I will give you
- 1:05:27guys one very small thing that has
- 1:05:29provided me with a lot of value. So, as
- 1:05:31I said previously, copy is the
- 1:05:32foundation of marketing and research is
- 1:05:34the foundation of copy. And the best way
- 1:05:36to get research is directly from your
- 1:05:37customers. Well, what if you don't have
- 1:05:39any customers yet? Or what if you're not
- 1:05:40able to call your customer for whatever
- 1:05:42reason that that may be? Well, you can
- 1:05:44create them with AI. So, what you'll do
- 1:05:46is you follow that same foundational
- 1:05:48Docs process that I mentioned
- 1:05:49previously. You'll build out all of
- 1:05:51these and you can basically build a tiny
- 1:05:53bot with AI where you can actually have
- 1:05:56a prompt where it teaches the particular
- 1:05:58AI that you're going to act in
- 1:06:00accordance as if this is all your
- 1:06:01beliefs. And then you upload all your
- 1:06:02research, all your data, everything. And
- 1:06:04then, what you're going to do is you're
- 1:06:05going to put in your AirPods, you're
- 1:06:06going to go for a walk, and you're going
- 1:06:08to have a conversation with your AI
- 1:06:10customer. And I've done this for
- 1:06:11multiple brands many times and every
- 1:06:14single time I say, "Damn, I should be
- 1:06:16doing this more often." because you can
- 1:06:18get such valuable insights and
- 1:06:20understand your customer at such a
- 1:06:22deeper level. And the cool part is you
- 1:06:23can even create avatars for this. Like
- 1:06:25maybe one customer bought for one very
- 1:06:27specific reason like from one angle and
- 1:06:29you create an avatar for that. And
- 1:06:30another one with a separate angle and
- 1:06:32you have that and you can talk with all
- 1:06:33of them together. I'm telling you like
- 1:06:35understanding your customer is super
- 1:06:36duper underrated. I think the biggest
- 1:06:38evidence of how important AI is is the
- 1:06:41update that we got recently from
- 1:06:42Facebook, Meta, and Andromeda. This was
- 1:06:44an ad algorithm update that was launched
- 1:06:47largely due to the fact that we had such
- 1:06:50a massive influx of AI advertising
- 1:06:52content flooding [snorts] the Facebook
- 1:06:54ads platform that they literally had to
- 1:06:56build a new way to sort through all the
- 1:06:59content because the old system wasn't
- 1:07:00working as well. That's not the only
- 1:07:02reason Andromeda was built but that is
- 1:07:03one of the main reasons and it's also
- 1:07:05using AI to be able to better sort
- 1:07:08through all the ads. I do have a video
- 1:07:09on Andromeda somewhere on my channel, so
- 1:07:11you guys can go check it out if you want
- 1:07:13to see the specifics. But if one of the
- 1:07:14largest multi-billion-dollar companies
- 1:07:17in the United States had to completely
- 1:07:18update their ad algorithm just because
- 1:07:20there was so much AI content. This was
- 1:07:22last year, mind you. Like it's only
- 1:07:24getting crazier. This isn't like, "Oh,
- 1:07:26this is going to happen in the future."
- 1:07:27No, we are here. Like it's in full
- 1:07:30effect right now. So, when I was saying
- 1:07:31that the majority of people are, you
- 1:07:33know, kind of viewing AI in the wrong
- 1:07:36way and they're viewing it inside of a
- 1:07:37closed box. Most people still think that
- 1:07:39AI just equals ChatGPT. And ChatGPT is
- 1:07:42simply an LLM, and that's kind of like,
- 1:07:44I guess you could say that that's like
- 1:07:45level one of using AI. That would be
- 1:07:48like using LLMs like ChatGPT, Claude,
- 1:07:50etc. Level two would be you step up to
- 1:07:52use workflows. Think of like the origin
- 1:07:55of N8N, where it's kind of like agentic,
- 1:07:58but it's also not very good. You know,
- 1:08:01like think of this like last year, early
- 1:08:03last year. Step three would be now you
- 1:08:05have actual agents, which is kind of
- 1:08:07main era that we're in right now, right?
- 1:08:09If you look at a company like Anthropic
- 1:08:10and all the [ __ ] that they're doing
- 1:08:12inside of Claude with Claude code, with
- 1:08:14co-work, and holy [ __ ] they're
- 1:08:15launching so much stuff. It's actually
- 1:08:16insane. But this is where you can have
- 1:08:19an autonomous agent do tasks for you, go
- 1:08:22through, you know, multi-level
- 1:08:23reasoning, and be able to send you
- 1:08:25stuff, you know, very, very quickly.
- 1:08:27After that, we would enter kind of stage
- 1:08:29four, which would be agentic, which is
- 1:08:31simply series of agents all working
- 1:08:33together for one common goal. And the
- 1:08:35fifth level, of course, is AGI, which is
- 1:08:38artificial general intelligence, which
- 1:08:40is ironically the scariest one of all.
- 1:08:42Now, if I think of like where we are
- 1:08:44right now, most of you are here. Like
- 1:08:46truthfully, most of you are still here.
- 1:08:48Maybe a few of you are, you know, kind
- 1:08:50of here. Probably about nobody's here,
- 1:08:52and we haven't even gotten to this point
- 1:08:54yet right now. And so, one thing that I
- 1:08:56want to say about all of this is you
- 1:08:58have to continue to push your education
- 1:09:00of AI. Nobody else is going to do it for
- 1:09:02you, and if you don't, you're going to
- 1:09:03be left behind very, very quickly
- 1:09:05because one thing about AI, with all
- 1:09:07major technologies, this one is just
- 1:09:09developing at such an insane rate
- 1:09:11because of the nature of the technology
- 1:09:12itself, but there is very much so a
- 1:09:15window of opportunity right now. Going
- 1:09:17on a year of me saying this, and I still
- 1:09:19believe it to be 100% true. There's
- 1:09:21going to be a window of opportunity
- 1:09:22where stupid people like you and me are
- 1:09:25able to figure out how to use this
- 1:09:26technology in order to make money. Then,
- 1:09:28it's going to be rolled out to the
- 1:09:30masses, and we're actually going to see
- 1:09:31mass adoption. And the faster that
- 1:09:33people catch on to this technology, the
- 1:09:35faster the window of opportunity closes.
- 1:09:37Now, thankfully, most people are pretty
- 1:09:38[ __ ] slow. So, we do have a
- 1:09:40legitimate window of opportunity, but
- 1:09:42it's not going to be here forever. Like,
- 1:09:44can you guys even think of what AI is
- 1:09:46going to be looking like in 5 years?
- 1:09:48We'll probably, if not definitely,
- 1:09:50already be at AGI in another 5 years.
- 1:09:52Who knows what online business is even
- 1:09:54going to look like at that point. It's
- 1:09:56insane to even fathom. So, the window of
- 1:09:58opportunity is right now, and it's
- 1:10:00getting smaller every single day.
- 1:10:02Fortunately for you, the barrier to
- 1:10:03entry is getting lowered every single
- 1:10:05day because more and more people are
- 1:10:07having access to some of the most
- 1:10:08powerful technology that's ever been
- 1:10:10built in the history of mankind. So,
- 1:10:12this is an amazing time to be alive. Do
- 1:10:14not, you know, misinterpret what I'm
- 1:10:15saying. This is the greatest time in
- 1:10:17history to ever [ __ ] be alive. Be
- 1:10:19more bullish on AI because crazier [ __ ]
- 1:10:21is around the corner, and if you figure
- 1:10:22out how to use it before anybody else,
- 1:10:24you have a legitimate window of
- 1:10:25opportunity to make a stupid amount of
- 1:10:27money before anybody else figures out
- 1:10:29how to do it, too. And that's the end of
- 1:10:30the video. I mean, I taught you how to
- 1:10:31think, I taught you how to create, how
- 1:10:33to understand the economics and the
- 1:10:35math, and how to multiply everything.
- 1:10:37So, I mentioned it a little bit earlier,
- 1:10:39but I do have a mentorship program
- 1:10:40called Brand Builders Academy. If you're
- 1:10:42interested in scaling a brand with
- 1:10:44e-commerce specifically using AI, that
- 1:10:46is where you need to be. If you want to
- 1:10:47apply, click the first link in the
- 1:10:49description. Other than that, guys, this
- 1:10:50was a monster. Thank you so much for
- 1:10:51watching if you made it this far. See
- 1:10:53you all in the next one. Peace.
About this transcript
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