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Всё про ИИ-агентов за 27 минут. Как они РЕАЛЬНО работают — Transcript

by Макс Нечаев · 4,982 words · 742 segments · language en · Watch on YouTube

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  1. 0:00You write to an agent: "Find five
  2. 0:02competitors for my product, compare
  3. 0:04their prices, and send me a table in
  4. 0:06Telegram." And a few minutes later, you
  5. 0:09have a ready-made table with prices
  6. 0:10directly from their websites. Yet the
  7. 0:12model inside the agent didn't open a
  8. 0:14single website during all that time.
  9. 0:17That's really strange. Many think that
  10. 0:19an agent is just a ChatGPT with access
  11. 0:21to the internet and your computer. And
  12. 0:24there is some truth to that. But the
  13. 0:26model itself can only write text. So
  14. 0:29who, then, is clicking the buttons?
  15. 0:31Here is a story from this year. Summer
  16. 0:32Air. She works at Meta specifically on
  17. 0:35AI safety, so she really knows her
  18. 0:37stuff. She has OpenInterpreter
  19. 0:39installed. It's a free agent program
  20. 0:41that people install on their computers.
  21. 0:45And she writes to it: "Look at my email
  22. 0:47and suggest what to delete, but don't
  23. 0:50do anything until I say so." And the
  24. 0:53agent starts deleting emails in bulk.
  25. 0:56She types to it from her phone: "Stop,
  26. 0:58stop, open interpreter." It doesn't
  27. 1:00stop, and she had to run to her
  28. 1:02computer as if she were defusing a bomb
  29. 1:04. Those are her words. Why did the
  30. 1:07agent violate a direct prohibition and
  31. 1:09not listen to "stop"? Remember this
  32. 1:11moment; we will return to it a little
  33. 1:13later. Under the video "How AI,
  34. 1:15Artificial Intelligence, Works," you
  35. 1:17asked a lot to hear about agents. And
  36. 1:19here it is, this topic. And if you want
  37. 1:22to dig even deeper and learn something,
  38. 1:24be sure to write in the comments what
  39. 1:27topics interest you, and I will do a
  40. 1:29breakdown. I am an engineering manager
  41. 1:31and have built a huge number of
  42. 1:33different agents myself, both in code,
  43. 1:35in no-code services, and in agentic
  44. 1:37systems. Today, I will show how an
  45. 1:39agent navigates websites and connects
  46. 1:41to your email. Why does it forget what
  47. 1:44it was told? How can one line on a
  48. 1:46third-party website force it to send,
  49. 1:48essentially, leak your data? Why is an
  50. 1:51agent that succeeds eight out of ten
  51. 1:53times much worse for business than it
  52. 1:55sounds? Where should you start with
  53. 1:58your own agent? And how does all this
  54. 2:00work anyway? Let's take another look at
  55. 2:03this table. The model definitely didn't
  56. 2:06compile it by hand. The thing is, the
  57. 2:11model has no hands. In the "How AI
  58. 2:14Works" video, we analyzed that the
  59. 2:16model does exactly one thing: guesses
  60. 2:18the next piece of text. The model is,
  61. 2:20essentially, the agent's brain. It
  62. 2:22receives your text as input, sometimes
  63. 2:24images as well. And in an agent, it
  64. 2:26also responds only with text. It
  65. 2:29doesn't click anything at all; the
  66. 2:31clicking is done by a regular program
  67. 2:33that sends text to the model and does
  68. 2:35what the model asks. Engineers call it
  69. 2:38a "harness," so, simply put, a harness
  70. 2:41is a program around the model. And from
  71. 2:44now on, so you learn this term, I will
  72. 2:46call it a harness. Remember Open LLM
  73. 2:48from Summer? You can communicate with
  74. 2:50it via messengers, like Telegram.
  75. 2:53That's why she wrote to it from her
  76. 2:54phone. But Open LLM has no model of its
  77. 2:57own inside. You connect one of your
  78. 2:58choice. For example, Claude from
  79. 3:00Anthropic or GPT from OpenAI. So it
  80. 3:03turns out Open LLM is a harness, a
  81. 3:05wrapper, and Claude in our example is
  82. 3:08the model inside. Meaning an agent is a
  83. 3:10model plus a harness, a software
  84. 3:13wrapper. And when I say later: "The
  85. 3:16agent did this," it means the model
  86. 3:18decided it, and the harness did it. But
  87. 3:21how does the model ask for something to
  88. 3:23be done? It's very simple. The agent
  89. 3:25developer writes an instruction for the
  90. 3:27model in advance, called a prompt;
  91. 3:29you've surely heard of it. It describes
  92. 3:31the tools, what each one does, and what
  93. 3:34it needs as input. Let's say for our
  94. 3:37task there are four: web search, open
  95. 3:40site, run code, and send Telegram
  96. 3:42message. And all of this is also just
  97. 3:45text that comes before your question.
  98. 3:48You don't even see it in the chat, but
  99. 3:50the model sees it every time. This text
  100. 3:52, your question, and everything that
  101. 3:54follows, I will call the "
  102. 3:56correspondence" for simplicity. So the
  103. 3:58correspondence is all the text that the
  104. 4:00model receives as input. Now you write:
  105. 4:03"Find five competitors for my product."
  106. 4:06And the model doesn't answer you; it
  107. 4:08writes a request to a tool. This is
  108. 4:11also text, just in a strict format.
  109. 4:13Which tool and what to pass to it? Like
  110. 4:15: search ID, competitors of
  111. 4:17such-and-such product. At this point,
  112. 4:20the model simply stops, and the harness
  113. 4:22itself goes to search, gets the results
  114. 4:23, puts them back into the
  115. 4:25correspondence, and restarts the model.
  116. 4:28And now it sees everything at once:
  117. 4:30your question, its request, and the
  118. 4:32search results. Why restart? The model
  119. 4:34itself doesn't store anything between
  120. 4:36runs. It says so in the Claude
  121. 4:38documentation, so the harness sends it
  122. 4:40the whole thing every time. That's the
  123. 4:43whole trick. The model writes a request
  124. 4:46to a tool, the harness executes it, and
  125. 4:48the result is returned to the model.
  126. 4:50This is called Tool calling. Calling a
  127. 4:53tool. Developers specifically fine-tune
  128. 4:56models to write such requests. Moving
  129. 4:58on. An agent often also needs your
  130. 5:01email, calendar, client database, and
  131. 5:03so on. The question arises: who
  132. 5:06connects all this and how? In November
  133. 5:092024, Anthropic, the guys who make
  134. 5:11Claude, released an open standard—a
  135. 5:14common rule for how an AI application
  136. 5:17can connect to any service. It's called
  137. 5:20MCP. Now any service just needs to
  138. 5:23create its own MCP server once. It's a
  139. 5:27small program that first tells the
  140. 5:29agent what tools it has. For example,
  141. 5:33for email, there could be three tools:
  142. 5:35find email, read email, and delete
  143. 5:37email. The first needs to know what to
  144. 5:39search for, and the other two need the
  145. 5:41email number. The agent adds these
  146. 5:42descriptions to the chat history. You
  147. 5:45ask, "What did Petya write to me?" The
  148. 5:47model writes a request: find emails
  149. 5:49from Petya. The agent passes it to the
  150. 5:52MCP email server, like Gmail, and the
  151. 5:54list of emails is returned to the chat.
  152. 5:57MCP creators compare it to USB-C.
  153. 6:00Different phones used to have different
  154. 6:02chargers, right, but now almost all new
  155. 6:04ones have USB-C. Just like that. And
  156. 6:06here, MCP is the USB-C, and the agent
  157. 6:09is like a laptop with that port. And
  158. 6:11the MCP server makes every service act
  159. 6:14like a plug. And any plug fits into any
  160. 6:17laptop. And it worked very quickly. By
  161. 6:21last December, there were already over
  162. 6:2310,000 public MCP servers, which is
  163. 6:25very cool. And at that same time,
  164. 6:28Anthropic handed MCP over to a general
  165. 6:30organization, where the standard
  166. 6:32doesn't belong to one company. And
  167. 6:34among its founders is even OpenAI,
  168. 6:36their main competitor. But for our
  169. 6:38table, we need many requests to tools.
  170. 6:41One after another. Who decides which
  171. 6:44one comes next and when it's time to
  172. 6:46stop? More on that next. Well, the
  173. 6:51model decides all of that itself. Which
  174. 6:54tool request comes next and when is it
  175. 6:56time to stop? Let's walk through our
  176. 6:58task step by step. The model thinks: "I
  177. 7:01need competitors, so what should I do?
  178. 7:03Search," and it writes a search request
  179. 7:05. And the agent brings the results with
  180. 7:07links into the chat. The model looks—
  181. 7:10let's say out of ten companies found,
  182. 7:11five are actually similar to
  183. 7:13competitors—and asks to open the
  184. 7:14first company's site. The agent
  185. 7:17downloads the page and puts its text
  186. 7:19into the chat. The model finds the
  187. 7:21rates and prices there, and does this
  188. 7:23for each of the five sites. Then the
  189. 7:25model writes a small piece of code that
  190. 7:27collects all prices into one table and
  191. 7:29asks to run it. The agent runs the code
  192. 7:32and returns the finished file. And then
  193. 7:34there's the request to send it via
  194. 7:36Telegram, and the table goes to you.
  195. 7:38And at the end, the model writes "Done.
  196. 7:40" There are no new tool requests. There
  197. 7:42is nothing left to execute, and
  198. 7:44everything stops. That's the whole
  199. 7:46cycle. Anthropic themselves write: "
  200. 7:48Agents solve complex tasks, but inside
  201. 7:50they are often built quite simply." In
  202. 7:52other words, the agent's entire job is
  203. 7:54a loop. The model thinks, asks to do
  204. 7:56something, looks at the result, and so
  205. 7:58on in a circle. The model here is
  206. 8:01essentially the boss, the manager who
  207. 8:03gives instructions and checks results,
  208. 8:04and in the end, combines all the
  209. 8:06findings. But if it's so simple inside,
  210. 8:09why did OpenAI strictly delete emails
  211. 8:11from the history from the start? Here's
  212. 8:13a hint for you. With every step, the
  213. 8:15chat history grows. It contains all the
  214. 8:18requests and all the results from the
  215. 8:20tools. And the model can't read an
  216. 8:22infinite amount at once. Remember the
  217. 8:24context window from the video about how
  218. 8:26AI works? The context window is its
  219. 8:29working memory, and it has a limit.
  220. 8:31Keep this in mind, it will come in
  221. 8:33handy soon. Now about websites and
  222. 8:35searching the internet. The model
  223. 8:36generally only sees the text that the
  224. 8:38agent has downloaded. And here lies a
  225. 8:40trap. On some sites, prices appear a
  226. 8:43second after they open. The browser
  227. 8:46renders them, and some tools with an "
  228. 8:48open site" function download the page
  229. 8:50immediately and simply don't catch
  230. 8:52these prices. Anthropic, for example,
  231. 8:55states directly in its documentation: "
  232. 8:57Our 'open site' tool does not support
  233. 8:59such websites." That is why an agent
  234. 9:02might simply fail to see a competitor's
  235. 9:04prices. For such sites, there are
  236. 9:06agents with browsers. They open a real
  237. 9:08browser, and the page renders
  238. 9:09completely. And there are agents that
  239. 9:13work directly via the computer screen,
  240. 9:14which is called "computer use." The
  241. 9:17agent takes a screenshot of the screen
  242. 9:18and sends it to the model. Remember,
  243. 9:20our model can also read images. It
  244. 9:23looks at the screenshot and replies: "
  245. 9:25Click on this point." The agent clicks,
  246. 9:28and the model requests a new screenshot
  247. 9:30to see what happened. This is, of
  248. 9:32course, the same loop, just using
  249. 9:33screenshots instead of page text. So
  250. 9:36how then does an agent differ from
  251. 9:37regular automation, where the path is
  252. 9:39mapped out in advance? If a human wrote
  253. 9:41the path, it’s a standard workflow,
  254. 9:43not an agent. But if the model chooses
  255. 9:46the path itself, as we do, it's an
  256. 9:48agent. By the tenth step, the
  257. 9:50conversation already contains search
  258. 9:52results, texts from five sites, code, a
  259. 9:54table—a whole lot of text. And the
  260. 9:56agent starts to get sluggish. Let’s
  261. 9:59discuss why this happens and how,
  262. 10:01because of this, according to Samor
  263. 10:03herself, her agent forgot the direct
  264. 10:05ban on deletion she had actually given
  265. 10:07it. It seems like an agent knows
  266. 10:11everything and remembers everything.
  267. 10:13Well, those are two different things.
  268. 10:15And it gets sluggish precisely because
  269. 10:17of its memory. An agent knows what the
  270. 10:18model learned while it was being
  271. 10:20trained. Everything else it retrieves
  272. 10:22via tools: internet search, your files,
  273. 10:25a client database. But the agent only
  274. 10:28remembers what is currently in its
  275. 10:30context window—that is, the model's
  276. 10:32working memory. And that very
  277. 10:34conversation, which grows with every
  278. 10:36step, sits right there. Everything that
  279. 10:39doesn't fit there simply does not exist
  280. 10:41for the model. And this memory has a
  281. 10:43problem. The more text it contains, the
  282. 10:45worse the model is at finding what it
  283. 10:47needs within it. This is called "
  284. 10:49context rot," literally the decaying of
  285. 10:51the context. Remember "attention" from
  286. 10:54the video on how AI works? Each word
  287. 10:56shares its attention among other words,
  288. 10:58and it always adds up to 100%. In our
  289. 11:01example: "I cut an onion." The word "
  290. 11:03onion" shared its attention like this:
  291. 11:05about 2/3 went to "cut." A quarter went
  292. 11:07to the onion itself, and the rest to "
  293. 11:09I." If you don't understand what this
  294. 11:10is about, I highly recommend watching
  295. 11:12the previous video after this one. If
  296. 11:13there are not three words in a
  297. 11:15conversation, but 100,000, that same
  298. 11:17100%is divided among everyone, and each
  299. 11:19necessary word gets less and less. At
  300. 11:21Anthropic, they call this a limited
  301. 11:24attention budget. That is why an agent
  302. 11:26has to save its context window. And
  303. 11:29here are three ways to do it. The first
  304. 11:30method is compaction, or compression.
  305. 11:33When there is almost no space left, the
  306. 11:35agent creates a summary, compresses the
  307. 11:37entire conversation into a short recap,
  308. 11:38and continues working with that summary
  309. 11:40. It was precisely this compression,
  310. 11:42according to Summer herself, that let
  311. 11:44her down. As a reminder, she asked the
  312. 11:47agent only to suggest what to delete in
  313. 11:48her inbox, but it started deleting
  314. 11:49emails on its own and wouldn't listen
  315. 11:51to the "stop" command. At first, she
  316. 11:54tested the agent on a separate test
  317. 11:56email account, and it worked, but the
  318. 11:58real inbox turned out to be too large.
  319. 12:01The context window overflowed, and the
  320. 12:03agent performed that very compression.
  321. 12:05And as she believes, it was during
  322. 12:07compression that her specific
  323. 12:08prohibition was lost. Don't do anything
  324. 12:10until I tell you to. That is why
  325. 12:12important rules should be written not
  326. 12:14just in the chat, but in a separate
  327. 12:16file. In Anthropic's agent
  328. 12:18documentation, it says just that: a
  329. 12:20rule that was only in the chat might
  330. 12:22disappear after compression, but a file
  331. 12:25with rules is reread from scratch. But
  332. 12:27it is still just text for the model,
  333. 12:28not an actual prohibition. This is very
  334. 12:30important. The second method is a
  335. 12:32notepad. The agent writes its own notes
  336. 12:34, for example, a to-do list, not in the
  337. 12:36chat, but in a separate file, and
  338. 12:38rereads it when necessary. The third
  339. 12:40method is skills. Skills. These are
  340. 12:42folders with instructions for different
  341. 12:44tasks. For instance, how to put
  342. 12:46together a table of competitors. In the
  343. 12:48agent's chat, there are only their
  344. 12:50names and a couple of lines, and it
  345. 12:51opens the full instruction only when
  346. 12:53the task calls for it. But what if,
  347. 12:56even with compression, our task doesn't
  348. 12:59fit into a single context window? For
  349. 13:02that, there are subagents. Let's put it
  350. 13:05in simple terms. We have already said
  351. 13:07that a model is a boss, a manager. And
  352. 13:10now our manager has a team. It breaks
  353. 13:12the task into pieces, distributes them,
  354. 13:14and then collects short reports. With
  355. 13:17agents, it's the same: the main agent
  356. 13:19is the manager, and a subagent is
  357. 13:20another agent. The same model or a
  358. 13:22simpler one, just in its own separate
  359. 13:25context window. And it starts off empty
  360. 13:27. It only contains the task given by
  361. 13:29the main agent. In our case, it looks
  362. 13:31like this: five competitors, five
  363. 13:33subagents, and each one digs through
  364. 13:34its own site in parallel. Models
  365. 13:36measure text in tokens. A token is a
  366. 13:38piece of text. It is not necessarily a
  367. 13:40whole word; it can be part of one. And
  368. 13:43each subagent can read tens of
  369. 13:44thousands of tokens. And all of this
  370. 13:47stays with it, not the main agent. It
  371. 13:49returns a summary of 1,000–2,000
  372. 13:51tokens to the main agent. Company,
  373. 13:53rates, prices. And it becomes much
  374. 13:55easier for the main agent. It only has
  375. 13:57five short reports in front of it. And
  376. 13:59it really works. Last year, Anthropic
  377. 14:02tested this with their internal
  378. 14:03benchmark, where agents follow a
  379. 14:05question. The main agent is their
  380. 14:07strongest model, with sub-agents
  381. 14:09running on simpler models underneath it
  382. 14:11. And such a team turned out to be 90%
  383. 14:15better than that same strong model
  384. 14:17alone. But like everything else, this
  385. 14:19comes at a price. If you connect a
  386. 14:22model via API, that is, from your own
  387. 14:24program, you pay for every token it
  388. 14:26reads and writes. Anthropic calculated
  389. 14:30that a team of agents spends about 15
  390. 14:33times more tokens than a regular chat.
  391. 14:37Moreover, the team is better largely
  392. 14:38because it spends more tokens. If you
  393. 14:41are still watching this video, you are
  394. 14:43awesome. The topic is not simple, but I
  395. 14:45hope it is interesting to you. If you
  396. 14:47like this content, you will definitely
  397. 14:50like my Telegram channel. There is a
  398. 14:52lot of useful material on the industry
  399. 14:53there. The link will be in the
  400. 14:55description and in the pinned comment.
  401. 14:57Well, we have sorted out memory and the
  402. 15:00team. The second half of that email
  403. 15:02story remains. Why didn't the agent
  404. 15:04listen to the "stop" that Summer wrote
  405. 15:06to it from her phone? And models today
  406. 15:09know how to self-correct, but that
  407. 15:10didn't save it either. Let's discuss
  408. 15:13why further. So why didn't the "stop"
  409. 15:18work in that story? For sure, nobody
  410. 15:20knows, unfortunately. But there are
  411. 15:22companies like Highflame and Galileo.
  412. 15:24They create protection for agents, and
  413. 15:26their explanation is easiest to
  414. 15:28understand with a car. Let's say you
  415. 15:31are a passenger and you yell at the
  416. 15:33driver: "Stop! But only he has the
  417. 15:35brakes. If the driver didn't hear you
  418. 15:38or decided to finish the trip first,
  419. 15:39the car keeps going. And the passenger
  420. 15:42has no emergency stop button of their
  421. 15:44own. In our car, the driver is the
  422. 15:46model; according to Highflame, Summer's
  423. 15:49" stop "from her phone was just another
  424. 15:51line in the chat for the agent. And it
  425. 15:53was read by the same model that had
  426. 15:55already gone off track. Galileo adds
  427. 15:57that the agent saw Summer's message but
  428. 16:00continued to work. And such an
  429. 16:02emergency stop button, according to
  430. 16:03them, did not exist at that time. That
  431. 16:06is, a command that the program itself
  432. 16:07executes without asking the model,
  433. 16:09effectively stopping it. That is why
  434. 16:11Summer had to run to the computer. By
  435. 16:15the way, the OpenAI documentation now
  436. 16:17says:" If you simply send 'stop' as a
  437. 16:19separate message, the program itself
  438. 16:21stops the agent, not the model. "And
  439. 16:24the agent could delete emails simply
  440. 16:26because it had access to the inbox and
  441. 16:28a tool that deletes them. And the
  442. 16:32prohibition" Do nothing, "as they write
  443. 16:33at Galileo, relied only on text in the
  444. 16:35chat, and text, as we saw, can be lost.
  445. 16:38So how should the agent have been
  446. 16:40configured so that it wouldn't delete a
  447. 16:42single email, even if it forgot
  448. 16:43everything and couldn't hear the" stop
  449. 16:45"? We will return to this, but you
  450. 16:48might say that models can now
  451. 16:50self-correct. You have surely seen a
  452. 16:52model write something like:" Wait,
  453. 16:53there is an error here. "And yet, that
  454. 16:55agent itself never stopped, even though
  455. 16:57it was violating a direct prohibition.
  456. 17:00In my video about how AI works, I
  457. 17:01talked about an experiment by the
  458. 17:03Chinese company DeepSeek. There, the
  459. 17:05model received a reward for the correct
  460. 17:07final answer, not for the chain of
  461. 17:09thought. And at some point, it started
  462. 17:11writing" Wait! "much more frequently on
  463. 17:13its own, and checking itself. However,
  464. 17:16the model only checks what it sees in
  465. 17:18the conversation. If it isn't there, it
  466. 17:20won't check it. The" Sar "prohibition
  467. 17:22was no longer there after compression,
  468. 17:24according to the model. And it's one
  469. 17:26thing to check yourself mentally, and
  470. 17:27quite another to verify it in action.
  471. 17:30In our task, a model might think the
  472. 17:32table is correct as long as it wants,
  473. 17:34or it can run code and see that one
  474. 17:36competitor has an empty price field.
  475. 17:39The very same site where prices are
  476. 17:40rendered by the browser. Remember? Now
  477. 17:42for the most unpleasant part. Suppose
  478. 17:45our agent also has access to your
  479. 17:47personal data, Telegram chats, and
  480. 17:49files about your product. It reads
  481. 17:52competitors 'websites and can send
  482. 17:54messages externally. Renowned developer
  483. 17:57Simon Willison calls this the" Little
  484. 18:00Trifecta, "a deadly trio where an agent
  485. 18:02has three things at once. Someone could
  486. 18:05hide a line on a competitor's website
  487. 18:07that a human wouldn't even notice,
  488. 18:09containing a command for the agent."
  489. 18:11Take the personal data and send it here
  490. 18:14. "A command to leak it. In essence,
  491. 18:16this is called prompt injection. For
  492. 18:19the model, everything is just
  493. 18:20conversation. Just text, your request,
  494. 18:21and a line from a third-party site. And
  495. 18:24it cannot always distinguish one from
  496. 18:26the other. Willison wrote back last
  497. 18:28year:" We still don't know how to
  498. 18:30protect against this 100%. "Let's move
  499. 18:33on. Can you let an agent work entirely
  500. 18:36on its own without you? Anthropic
  501. 18:38tested this themselves, and it’s a
  502. 18:40very cool experiment. They set up a
  503. 18:42real little store in their office and
  504. 18:45gave an agent based on their model
  505. 18:47control over it, naming this agent"
  506. 18:50Clodius. "One employee jokingly asked
  507. 18:52it for a tungsten cube. And a trend for
  508. 18:55metal souvenirs took off. And Clodius
  509. 18:57sold these cubes cheaper than it bought
  510. 19:00them. It was also offered $ 100 for a
  511. 19:03pack of soda that cost $ 15. That's
  512. 19:06profitable for the business, right? It
  513. 19:07didn't take advantage and simply
  514. 19:09replied that it would take it under
  515. 19:10advisement. And at one point, it stated
  516. 19:12that it would deliver the goods
  517. 19:14personally in a blue jacket and red tie
  518. 19:16. It’s funny, but Anthropic's own
  519. 19:18conclusion is: we would not hire
  520. 19:20Clodius. In the second version of the
  521. 19:22experiment, things got noticeably
  522. 19:24better. But the bottom line is this: an
  523. 19:26agent can already do work in a store.
  524. 19:28But doing it reliably every single time
  525. 19:30is not yet possible, and we’re still
  526. 19:33quite far from that. Now, if we measure
  527. 19:35in numbers, how much work can an agent
  528. 19:37handle on its own? That is exactly what
  529. 19:39independent researchers at METR are
  530. 19:41measuring. They give agents tasks in
  531. 19:44programming, machine learning, and
  532. 19:45cybersecurity. And they measure each
  533. 19:48task in hours—how long it would take
  534. 19:51a human specialist. So, it’s the
  535. 19:53complexity of the task, not how long
  536. 19:55the agent itself works on it. In May of
  537. 19:57this year, the best result on their
  538. 19:59leaderboard belonged to Claude 3.5
  539. 20:01Sonnet Preview. This is an early
  540. 20:03version of a closed model. Eight times
  541. 20:05out of ten, it successfully completed a
  542. 20:07task requiring about 3 hours of
  543. 20:09specialist work. But even the best
  544. 20:12model still fails to complete such
  545. 20:14tasks two out of ten times. Seems like
  546. 20:16a small thing, right? But for business,
  547. 20:19it’s much worse than it sounds. Why
  548. 20:21is that? Let’s calculate it
  549. 20:23separately. Let’s do the math.
  550. 20:27Suppose your agent makes our
  551. 20:29spreadsheet every week on its own,
  552. 20:31without you, and succeeds eight times
  553. 20:33out of ten. Not bad, right? But what do
  554. 20:36you think the chances are that it will
  555. 20:38go a whole month, all 4 weeks, without
  556. 20:40a single error? Only about 41%. I’ll
  557. 20:44show you why that is. Let’s take 100
  558. 20:45companies. Each one has such an agent
  559. 20:47for the month. In the first week, the
  560. 20:50agent will succeed in 80 out of 100
  561. 20:51companies. Of those 80, in the second
  562. 20:54week, it will again succeed eight out
  563. 20:55of ten times. That leaves 64 companies.
  564. 20:59By the third week, about 51 remain, and
  565. 21:01by the fourth, about 41. So, only 41
  566. 21:05companies out of 100 will have no
  567. 21:06errors over the month. It’s a
  568. 21:09different story if you are sitting
  569. 21:10nearby: the agent makes a mistake, and
  570. 21:13you click again. And so on, up to three
  571. 21:14attempts. For you to be left without a
  572. 21:16spreadsheet for that week, the agent
  573. 21:18has to fail three times in a row.
  574. 21:20Let’s take 1,000 such weeks. The
  575. 21:22first attempt will fail in about 200
  576. 21:25cases. In those 200, you click again.
  577. 21:28And the second attempt will fail in
  578. 21:29only about 40. You click a third time,
  579. 21:32and out of those 40, only eight will
  580. 21:34fail. So, you’ll be left without a
  581. 21:36spreadsheet in only about eight weeks
  582. 21:38out of a thousand. That means you’ll
  583. 21:40have your spreadsheet almost every week
  584. 21:42, about 99 times out of 100. And even
  585. 21:45for the whole month, all 4 weeks in a
  586. 21:47row, about 97 companies out of 100 will
  587. 21:49have the spreadsheet, while without you
  588. 21:52, only 41 would. That is the whole
  589. 21:54difference. When an agent needs to
  590. 21:57succeed several times in a row, like in
  591. 21:59our month-long scenario, without you,
  592. 22:01engineers call this" pass at K, "where
  593. 22:03K is how many times in a row. That is
  594. 22:06why agent reliability is measured with
  595. 22:07tests. These are called Evals. You take
  596. 22:11our task and decide in advance what
  597. 22:13counts as success. Spreadsheet: five
  598. 22:15real competitors and the correct prices
  599. 22:18. That is success for us. Run the agent
  600. 22:20many times and see how many out of ten
  601. 22:22times it succeeds. And who actually
  602. 22:25decides that the table is correct? The
  603. 22:27first evaluator is code. For example,
  604. 22:29it checks that there are five rows in
  605. 22:31the table and each has a price as just
  606. 22:33a number. It's fast and cheap. But if
  607. 22:36the website says" from $ 20 ", the code
  608. 22:39might count that as an error. The
  609. 22:41second evaluator is another model. It
  610. 22:43is called an LLM judge, meaning a model
  611. 22:46acting as a judge. It will understand
  612. 22:49that the phrase" from $ 20 is a normal
  613. 22:51price, "but it also makes mistakes, so
  614. 22:53its assessments should be verified
  615. 22:54against human evaluations. And the
  616. 22:57third evaluator is, of course, the
  617. 22:58human themselves. Reliable, but slow
  618. 23:01and expensive. But let's get more
  619. 23:03practical now. Anthropic advises
  620. 23:06starting with 20 to 50 simple tasks
  621. 23:08based on your agent's real errors.
  622. 23:11Let's say the agent confused a
  623. 23:12competitor's price. You take this case
  624. 23:15and turn it into a test. Here is the
  625. 23:17task. Here is the correct answer. And
  626. 23:19you should definitely read the
  627. 23:21transcript, which is the full record of
  628. 23:23what the agent actually did. If an
  629. 23:26agent fails a task over and over, often
  630. 23:28the test itself is broken, not the
  631. 23:30agent. For example, the correct answer
  632. 23:32was written down wrong in the test.
  633. 23:34When an agent makes a mistake, the
  634. 23:35first instinct is to rewrite the prompt
  635. 23:37. When Anthropic was building their
  636. 23:40coding agent, they spent more time on
  637. 23:42tools than on the prompt itself. One of
  638. 23:45their tools accepted a partial file
  639. 23:47path, and the model got confused by it.
  640. 23:50It’s like telling a courier" the
  641. 23:51third house on the left "instead of the
  642. 23:53full address. They updated the tool to
  643. 23:55use the full address, and as they
  644. 23:57report, the model started using it
  645. 23:59without any errors at all. So, how
  646. 24:01should you start building your own
  647. 24:03agent? Anthropic's main advice is:
  648. 24:06start with the simplest version and add
  649. 24:08complexity only when necessary. If we
  650. 24:11translate this into practice, the
  651. 24:12ladder looks like this. First, try
  652. 24:14taking ChatGPT or Claude and check if
  653. 24:17that’s enough for you. If it’s not,
  654. 24:19build a workflow without code, for
  655. 24:21instance, in n8n. Then take a
  656. 24:23ready-made agent, like Claude from
  657. 24:25Anthropic, and give it only the
  658. 24:27necessary tools. And only at the very
  659. 24:29end should you write your own agent in
  660. 24:31code with your own Evals, that is,
  661. 24:33quality tests. There are frameworks for
  662. 24:36this, which are ready-made sets of code
  663. 24:37. I have been building agents mainly in
  664. 24:40Python over the last year, using
  665. 24:41LangChain, especially LangGraph, but
  666. 24:43Anthropic themselves advise starting
  667. 24:44without any framework at all. It's hard
  668. 24:47to see what's actually being sent to
  669. 24:48the model behind them. And most
  670. 24:50importantly, the deadly trio. Remember?
  671. 24:52Access to your personal data, reading
  672. 24:55third-party websites, and sending
  673. 24:56messages out. For our table, it’s
  674. 24:58enough to remove one of the three. Your
  675. 25:00personal data isn't needed for a
  676. 25:02competitor table at all. So, you
  677. 25:04shouldn't give it to the agent. Let's
  678. 25:06return to Summer's email from the
  679. 25:08beginning, where the agent started
  680. 25:10deleting messages even though she asked
  681. 25:11it not to do anything without her
  682. 25:13command. How should it have been
  683. 25:15configured? Dangerous actions like
  684. 25:17deleting should only happen after your"
  685. 25:19Yes. "Moreover, the harness, the
  686. 25:20program around the model, should be the
  687. 25:22one asking for that" Yes. "This is
  688. 25:24called agent permissions. What is it
  689. 25:26even allowed to do? And what must it
  690. 25:28ask you for? And this isn't just text
  691. 25:31for the model, but a setting in the
  692. 25:32program itself: the model writes a
  693. 25:34delete request, and the harness simply
  694. 25:36doesn't execute it until you press the
  695. 25:37button yourself. Or perhaps the agent
  696. 25:40shouldn't be given a tool that deletes
  697. 25:42emails or anything else at all. And
  698. 25:45then it wouldn't matter what gets lost
  699. 25:47in the correspondence. So, it wasn't
  700. 25:51the model that manually compiled our
  701. 25:53table. It wrote requests to the tools.
  702. 25:56Find, open, calculate, and send. The
  703. 25:59harness executed them and returned the
  704. 26:01result to the conversation. And so on
  705. 26:03in a loop, until the model wrote that
  706. 26:04it was ready. In other words, an agent
  707. 26:07is essentially just a model that can
  708. 26:09only write text. Plus a harness that
  709. 26:11repeatedly does what it’s asked. And
  710. 26:14it breaks when the context window
  711. 26:16overflows, when restrictions rely only
  712. 26:18on text, and when the agent isn't
  713. 26:20checked with tests. Yes, agents don't
  714. 26:23do the work reliably every time yet.
  715. 26:25Anthropic admits this themselves based
  716. 26:28on their study, but they are growing
  717. 26:30very quickly. METR calculated this for
  718. 26:33models since 2023. Let's take tasks
  719. 26:36that an agent solves at least half the
  720. 26:38time. Such tasks become twice as long
  721. 26:41roughly every 4 months, if measured by
  722. 26:44a specialist's time. And all of this
  723. 26:47really leads to replacing a large
  724. 26:48number of people. Manual operations,
  725. 26:51coding, marketing specialists,
  726. 26:53accountants, and everything related to
  727. 26:55numbers, paperwork, and digital work in
  728. 26:57general. Whether we want it or not, all
  729. 27:00of this will be heavily replaced by
  730. 27:02agents, and it is literally already
  731. 27:04happening. In my video about the new Y
  732. 27:07Combinator startups, I actually showed
  733. 27:10accounting firms where agents do the
  734. 27:12work. Add the Y Combinator video to
  735. 27:14your" Watch Later, "as well as the one
  736. 27:16on how AI works. In that one, we broke
  737. 27:18down how a model writes text from the
  738. 27:20inside. And if you liked this video,
  739. 27:22give it a like and write in the
  740. 27:24comments which AI topic we should dig
  741. 27:26into deeper. Subscribe to YouTube and
  742. 27:28my Telegram channel. See you later.

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